Service Associate - Springfield, MO - Sustainability Solutions

Stryker Corporation; Missouri; Hybrid; Confidential; Full time

Job summary

Stryker Corporation seeks a Field-based Service Associate to be the face of our Sustainability Solutions program across hospitals in your territory. You will build trusted relationships with healthcare teams, educate staff on processes, and drive program engagement to reduce waste and improve participation.

Reporting to a Service Manager, you’ll travel up to 80% of the time, deliver training, support adoption, and partner with cross-functional teams to grow participation and meet program

Qualifications

• Customer-oriented representatives who impress customers and build relationships.
• Competitive spirit and team-oriented mindset to launch a career with Stryker.
• Challengers who continually seek improvement for the business and customers.
• Teammates who listen, share thoughts and move the business forward.
• Collaborative networkers who connect with internal and external contacts.
• Self-directed initiators who own their work and drive productivity.

Responsibilities

• Collect eligible single-use medical devices from hospitals throughout your territory while meeting collection goals and service standards.
• Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement and success.
• Educate hospital staff on collection program processes, device identification, and best practices to improve participation and compliance.
• Deliver training sessions and ongoing customer support to strengthen program adoption and increase collection volumes.
• Partner with commercial and operational teams to identify growth opportunities within existing accounts.
• Track collection activity, maintain records, and submit timely reports to support territory performance.

Skills

Customer oriented

Competitive Spirit

Challengers

Teammates

Collaborative networkers

Self-directed initiators

Power BI

Education

Highschool degree or GED

Tools

Power BI

Job description

Work Flexibility

Field-based As a Service Associate, you'll be the face of our Sustainability Solutions program within hospitals throughout your territory. Reporting to a Service Manager, you'll build authentic relationships with healthcare teams, provide education and support, and help customers increase participation in programs that reduce waste and create a more sustainable future for healthcare.

Who we want

• Customer oriented representatives: A person who has an eye for impressing our customers and building strong relationships.
• Competitive Spirit: Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business.
• Challengers: People who continually seek improvement for the business and their customers.
• Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward.
• Collaborative networkers: Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
• Self-directed initiators: People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

• Collect eligible single-use medical devices from hospitals throughout your assigned territory while maintaining collection goals and service standards.
• Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement and long-term success.
• Educate hospital staff on collection program processes, eligible device identification, and best practices to improve participation and compliance.
• Deliver training sessions and ongoing customer support to strengthen program adoption and increase collection volumes.
• Partner with commercial and operational teams to identify growth opportunities and expand customer engagement within existing accounts.
• Track collection activity, maintain accurate records, and submit timely reports to support territory performance and business objectives.
• Monitor key program metrics and recommend opportunities for continuous improvement and increased participation.
• Contribute to a positive, collaborative team environment through effective communication and active participation in meetings and team initiatives.

What you need

• Valid and unrestricted driver's license and appropriate insurance to travel by car as required.
• Highschool degree or GED.
• Use of your personal vehicle (drive 80-100 miles/day depending on territory).
• Ability to obtain and maintain needed credentials at all hospitals within assigned territory.
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).

PHYSICAL REQUIREMENTS

Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds) Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to communicate effectively through presentation skills, email and phone Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).

United States of America Pay Ranges

USN: $21.58 - $29.20 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage

80%

Stryker Corporation is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.