Associate ProAssure Systems Specialist

Stryker; Erie (Erie County); On-site; USD 78,000 - 168,000; Full time

Benefits offered by this job

Health benefits

HSA/FSAs

401(k) and ESPP

Job summary

Stryker is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of Vocera, training nurses and clinicians on our hands-free communication product at the customer site. The role centers on data integrity, server upkeep, device inventory, and on-site end user support in a healthcare setting.

You will collaborate with the customer to deploy scalable training, maintain clear case management documentation, and participate in end user satisfaction programs

Qualifications

• Bachelor's degree or 6+ years relevant work experience; preference for Nursing, Business or IT.
• Minimum 2 years clinical or healthcare IT experience.
• U.S. Citizen.

Responsibilities

• Manage multiple Vocera databases and document data integrity.
• Manage Vocera servers, backups, OS maintenance and disaster recovery practices.
• Maintain Vocera devices, inventory, and RMA processes.
• Train users on Vocera effectively and establish scalable training processes.
• Provide on-site support for end user issues and questions.
• Collaborate with Vocera Tech Support and customer IT to resolve issues.
• Maintain documentation of status and resolutions in case management software.
• Develop end user satisfaction programs and surveys per customer guidelines.

Skills

Database management

Training

Troubleshooting

Customer support

Education

Bachelor's degree or 6+ years experience

Tools

Microsoft Office Suite

Job description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better.

Primary work location: 135 E 38th Street Erie, Pennsylvania 16504

What you will do:

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen

Preferred:

• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite

United States of America Pay Ranges:

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.