Associate Principal Digital Experience

Uniti Group Inc.; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Uniti Group Inc. is seeking a Digital Experience Product Manager to drive API integrations and AI-enabled self-service across portals and platforms. You will partner with tech, security, and business teams to translate business needs into scalable digital capabilities that enhance customer journeys.

You will lead the roadmap for API integrations and AI-driven experiences, ensuring reliable, scalable, and measurable improvements in customer engagement and operational efficiency.

Qualifications

• 5+ years in Marketing, Product Management, Product/Systems Development, Business Analysis, or Program Management.
• Bachelor's degree in Business, Marketing, IT, Data Science, or related field.
• Excellent written and verbal communication with ability to influence cross-functional teams.
• Ability to work independently with limited supervision from requirements through delivery.
• Strong analytical mindset to interpret customer behavior and AI-driven insights.
• Familiarity with SDLC, Agile methodologies, and AI/ML concepts.
• Experience in API design and developer experience (DX).
• Understanding of customer portals, digital self-service, live chat, AI bots, and integration tools.

Responsibilities

• Lead roadmap and delivery of digital experience capabilities across portals, API integrations, and AI-enabled services.
• Shift customer interactions to AI-supported digital technologies.
• Define priorities, plans, governance, and lifecycle best practices for APIs and integrations.
• Ensure APIs support scalable integration with AI bots, search, personalization, and analytics.
• Monitor performance, adoption, and opportunities to improve automation and digital intelligence.
• Collaborate with product, UX, QA, marketing, data, and development teams to deliver high-impact capabilities.
• Use journey insights and predictive analytics to improve engagement and efficiency.
• Validate delivered capabilities and monitor adoption and reliability.

Skills

Communication skills

Analytical thinking

Independent work

SDLC

Agile

AI/ML concepts

API design

DX

Portal knowledge

Education

Bachelor's degree in Business/IT/Data Science

Tools

Developer portals

Job description

As a Digital Experience Product Manager, API Integrations & AI Enablement, you will help shape Uniti's digital strategy and deliver customer-facing experiences that connect portals, platforms, products, and support journeys across the enterprise.

This role is ideal for someone who enjoys turning business needs into scalable digital capabilities, partnering across technical and business teams, and improving how customers engage with Uniti through intelligent self-service.

What You'll Do

• Lead the roadmap and delivery of digital experience capabilities across customer portals, API integrations, AI-enabled services, and self-service journeys.
• Help shift customer interactions from traditional channels to AI-supported digital technologies
• Lead the product strategy and roadmap for API integrations that support digital experience platforms, AI-enabled services, and enterprise priorities.
• Ensure APIs support scalable integration with AI bots, intelligent search, personalization engines, predictive analytics tools, and automated customer engagement platforms.
• Partner with technology, architecture, security, engineering, AI, and vendor teams to define priorities, delivery plans, governance, and lifecycle best practices.
• Use journey insights, performance data, and predictive analytics to improve customer engagement, satisfaction, automation, and operational efficiency.
• Collaborate with product, UX, QA, marketing, data, and development teams to deliver high-impact digital capabilities.
• Monitor integration performance, reliability, and adoption while identifying opportunities to improve automation and digital intelligence across platforms.
• Validate delivered capabilities, monitor adoption and performance, and identify opportunities to improve reliability, reuse, and business outcomes.

Do You Have?

• Minimum of 5 years of experience in Marketing, Product Management, Product/Systems Development, Business Analysis, or Program Management.
• Bachelor's degree in Business, Marketing, Information Technology, Data Science, or a related field.
• Excellent written and verbal communication skills with a proven ability to influence cross-functional teams without formal authority.
• Ability to work independently with limited supervision from requirements through development delivery.
• Strong analytical mindset with the ability to interpret customer behavior, digital performance metrics, and AI-driven insights.
• Familiarity with SDLC, Agile methodologies, and AI/ML concepts.
• Experience in API design and developer experience (DX) - including RESTful API product management, developer portals, and API-first product strategy.
• Understanding of customer portals, digital self-service, live chat, AI bots, intelligent search, notifications, integrations, and online product management tools.
• Experience working with technical teams on APIs, system integrations, automation, or digital platform connectivity.
• Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment.

Even Better

• Experience with conversational AI, digital assistants, personalization, automation, and predictive analytics.
• Experience conceptualizing and managing online portals and digital self-service experiences.
• Experience with current and emerging portal, intranet, extranet, and integration technologies.