Assoc Principal-Digital Exp

Uniti Group Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Plan

401(k) Plan

Health & Flexible Savings Accounts

Life and AD&D, Spousal Life, and Child

Educational Assistance Plan

Identity Theft, Legal, Auto & Home, &c

Pet Insurance

Job summary

Uniti Group Inc. is seeking a Digital Experience Product Manager, API Integrations & AI Enablement to shape our digital strategy and deliver customer‑facing experiences that connect portals, platforms, products, and support journeys across the enterprise.

You will translate business needs into scalable digital capabilities, partner with technical and business teams, and improve how customers engage with Uniti through intelligent self‑service and AI‑driven insights.

Qualifications

• Minimum of 5 years of experience in Marketing, Product Management, Product/Systems Development, Business Analysis, or Program Management.
• Bachelor's degree in Business, Marketing, Information Technology, Data Science, or a related field.
• Excellent written and verbal communication skills with a proven ability to influence cross‑functional teams without formal authority.
• Ability to work independently with limited supervision from requirements through development delivery.
• Strong analytical mindset with the ability to interpret customer behavior, digital performance metrics, and AI‑driven insights.
• Familiarity with SDLC, Agile methodologies, and AI/ML concepts.
• Experience in API design and developer experience (DX) — including RESTful API product management, developer portals, and API‑first product strategy.
• Understanding of customer portals, digital self‑service, live chat, AI bots, intelligent search, notifications, integrations, and online product management tools.
• Experience working with technical teams on APIs, system integrations, automation, or digital platform connectivity.
• Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Experience with conversational AI, digital assistants, personalization, automation, and predictive analytics.
• Experience conceptualizing and managing online portals and digital self‑service experiences.
• Telecommunications, mobile B2B, service delivery, eCommerce, or order management experience.
• Experience with current and emerging portal, intranet, extranet, and integration technologies.

Responsibilities

• Lead the roadmap and delivery of digital experience capabilities across customer portals, API integrations, AI‑enabled services, and self‑service journeys.
• Help shift customer interactions from traditional channels to AI‑supported digital technologies
• Lead the product strategy and roadmap for API integrations that support digital experience platforms, AI‑enabled services, and enterprise priorities.
• Ensure APIs support scalable integration with AI bots, intelligent search, personalization engines, predictive analytics tools, and automated customer engagement platforms.
• Partner with technology, architecture, security, engineering, AI, and vendor teams to define priorities, delivery plans, governance, and lifecycle best practices.
• Use journey insights, performance data, and predictive analytics to improve customer engagement, satisfaction, automation, and operational efficiency.
• Collaborate with product, UX, QA, marketing, data, and development teams to deliver high‑impact digital capabilities.
• Monitor integration performance, reliability, and adoption while identifying opportunities to improve automation and digital intelligence across platforms.
• Validate delivered capabilities, monitor adoption and performance, and identify opportunities to improve reliability, reuse, and business outcomes.

Skills

Product management

Business analysis

Program management

Agile methodologies

API design

DX experience

AI/ML concepts

Education

Bachelor's degree

Tools

RESTful API

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission‑critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber‑based communications services to connect and empower people and businesses.

_________________________________________________________

About The Role

As a Digital Experience Product Manager, API Integrations & AI Enablement, you will help shape Uniti’s digital strategy and deliver customer‑facing experiences that connect portals, platforms, products, and support journeys across the enterprise.

This role is ideal for someone who enjoys turning business needs into scalable digital capabilities, partnering across technical and business teams, and improving how customers engage with Uniti through intelligent self‑service.

What You'll Do

• Lead the roadmap and delivery of digital experience capabilities across customer portals, API integrations, AI‑enabled services, and self‑service journeys.
• Help shift customer interactions from traditional channels to AI‑supported digital technologies
• Lead the product strategy and roadmap for API integrations that support digital experience platforms, AI‑enabled services, and enterprise priorities.
• Ensure APIs support scalable integration with AI bots, intelligent search, personalization engines, predictive analytics tools, and automated customer engagement platforms.
• Partner with technology, architecture, security, engineering, AI, and vendor teams to define priorities, delivery plans, governance, and lifecycle best practices.
• Use journey insights, performance data, and predictive analytics to improve customer engagement, satisfaction, automation, and operational efficiency.
• Collaborate with product, UX, QA, marketing, data, and development teams to deliver high‑impact digital capabilities.
• Monitor integration performance, reliability, and adoption while identifying opportunities to improve automation and digital intelligence across platforms.
• Validate delivered capabilities, monitor adoption and performance, and identify opportunities to improve reliability, reuse, and business outcomes.

Do You Have?

• Minimum of 5 years of experience in Marketing, Product Management, Product/Systems Development, Business Analysis, or Program Management.
• Bachelor's degree in Business, Marketing, Information Technology, Data Science, or a related field.
• Excellent written and verbal communication skills with a proven ability to influence cross‑functional teams without formal authority.
• Ability to work independently with limited supervision from requirements through development delivery.
• Strong analytical mindset with the ability to interpret customer behavior, digital performance metrics, and AI‑driven insights.
• Familiarity with SDLC, Agile methodologies, and AI/ML concepts.
• Experience in API design and developer experience (DX) — including RESTful API product management, developer portals, and API‑first product strategy.
• Understanding of customer portals, digital self‑service, live chat, AI bots, intelligent search, notifications, integrations, and online product management tools.
• Experience working with technical teams on APIs, system integrations, automation, or digital platform connectivity.
• Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast‑paced environment.

Even Better

• Experience with conversational AI, digital assistants, personalization, automation, and predictive analytics.
• Experience conceptualizing and managing online portals and digital self‑service experiences.
• Telecommunications, mobile B2B, service delivery, eCommerce, or order management experience.
• Experience with current and emerging portal, intranet, extranet, and integration technologies.

Our Benefits

• Medical, Dental, and Vision Insurance Plans
• 401(k) Plan
• Health & Flexible Savings Accounts
• Life and AD&D, Spousal Life, and Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home, and Pet Insurance

_________________________________________________________

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre‑employment screenings, including but not limited to drug‑screen, motor vehicle records check, or other pre‑employment screening. All such screenings will be conducted by an external third‑party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre‑employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.