Associate, People Operations

Success Academy Charter Schools; New York (NY); Hybrid; USD 75,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Flexible hybrid work

Professional development

Job summary

Success Academy is seeking a People Operations Associate to join our HR team in New York, reporting to the Lead, People Operations. This role focuses on supporting the employee lifecycle, handling HR tasks, and delivering an excellent employee experience in a fast-paced environment.

The role is hybrid with three days on-site at the NYC office and two days remote, offering a comprehensive benefits package including medical, dental, vision, and a 403(b) plan with company matching.

Qualifications

• 2–3 years of administrative, operations, or customer service experience in HR or a related field.
• Excellent organizational abilities and strong multitasking skills.
• Outstanding written and verbal communication for a positive employee experience.
• Proactive, solution-oriented mindset with ability to handle ambiguity.
• Experience with HR systems such as Workday HCM, ServiceNow, or similar is a plus.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as first point of contact for HR inquiries via ticketing system and provide accurate responses.
• Support employee lifecycle tasks including pre-employment checks, onboarding logistics, and internal mobility.
• Assist with maintaining Workday HCM data accuracy and consistency.
• Enter data for annual HR processes such as promotions, transfers, and compensation reviews.
• Help prepare reports and assist with compliance documentation.
• Communicate HR policies clearly to managers and staff and support onboarding events.
• Maintain confidentiality and collaborate with teammates to ensure smooth onboarding.

Skills

Administrative experience

People operations

HR policy knowledge

Tools

Workday HCM

ServiceNow

Dado

Job description

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching their full potential.

This role follows a hybrid model, based out of our New York City office with three days on-site and two days of remote flexibility.

About the Role

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes. The ideal candidate is highly organized, detail-oriented, and eager to contribute to the team’s success in a fast-paced environment. This role focuses on consistent professional communication, quick responsiveness, independence, and exceptional team-work.

In this role, you’ll make an impact by:

• Acting as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
• Supporting all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).
• Assisting with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
• Assisting with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
• Supporting in the preparation of reports for various organizational needs and assisting with compliance-related documentation.
• Providing clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
• Collaborating with team members to ensure seamless execution of onboarding activities and HR-related events.
• Maintaining confidentiality and managing sensitive employee information with the highest level of integrity.

Minimum Qualifications:

• 2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.
• Excellent communication and interpersonal skills (both written and oral), with a focus on providing a positive employee experience.
• Have extraordinarily high standards for the quality of work and a reflex to improve at every turn.
• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
• Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado.
• Demonstrated ability to handle sensitive information with confidentiality and care.
• Tech savvy and quick to adapt to new systems and technologies.

What we offer:

• An engagement-focused and high performance-oriented culture
• Continuous learning and development opportunities
• A flexible hybrid work environment that allows you to work on-site and from home
• Mission-driven work that changes the lives of kids across New York City
• A robust benefits package including medical, dental, and vision insurance options; a 403(b) retirement plan with company matching
• Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$75,000—$83,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools is an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$70,000 - $80,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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