Associate Patient Services Specialist

Providence St. Joseph Health; Lubbock (TX); On-site; USD 36,000 - 46,000; Full time

Job summary

Covenant Medical Group, part of Providence St. Joseph Health, is seeking an Associate Patient Access Representative.

This role supports on-site registration and arrival processes for scheduled and unscheduled visits, ensuring accurate demographic and insurance information while collecting patient liability at the time of service. Under the PAS manager's direction, you will help with financial clearance on assigned accounts and participate in miscellaneous client services, such as valuables

Qualifications

• Demonstrated knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned

Skills

Revenue cycle knowledge

Hospital information systems

Task completion

Job description

Description

Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Providence caregivers are not simply valued - they’re invaluable. Join our team at Covenant Medical Group in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Demonstrated some knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned