Associate Patient Care Coordinator

UnitedHealth Group; Aubrey (TX); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is looking for a dedicated professional in Aubrey, Texas, to manage patient interactions, handle scheduling, and verify insurance. Ideal candidates will have a high school diploma and at least one year of customer service experience.

This role involves regular phone communication and office duties, supporting healthcare operations effectively. The position offers hourly pay ranging from $16.00 to $29.00 and is subject to a comprehensive benefits package.

Qualifications

• High School Diploma/GED is required.
• 1+ year of customer service experience is mandatory.
• Basic experience with MS Office is needed.

Responsibilities

• Interact with internal and external customers in a courteous manner.
• Complete check-in and check-out tasks for patients.
• Schedule new and existing patients effectively.
• Verify insurance and complete pre-authorizations.

Skills

Customer service

MS Office

Excellent customer service skills

CPT coding

ICD-9 coding

Medical terminology knowledge

Medical billing and collection procedures

Education

High School Diploma/GED

Tools

EMR computer applications

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.

Primary Responsibilities:

• Interact with internal and external customers in a courteous manner in person and via telephone (approximately 200 calls/day)
• Complete check in and check out tasks
• Schedule new and existing patients
• Verify insurance and complete pre-authorizations and/or precertification of procedures
• Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail
• Scanning of all patients' (demographic) paperwork to patient chart and assist with batch scan filing
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform other duties as assigned

Physical Demands & Working Conditions:

• Work requires hand dexterity for computer, telephone and other office machine operation, stooping and bending for supplies, sitting for extended periods of time. Prolonged computer use may cause eyestrain
• Work is performed in an office environment and involves frequent telephone and consistent face-to-face contact with patients
• Work may be stressful at times
• Interaction with others is constant and interruptive
• Individual may be required to travel to other locations for coverage as dictated by need
• Contact involves dealing with sick people

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ year of customer service
• Basic level of experience with MS Office

Preferred Qualifications:

• 1+ years of medical business office experience
• Experience with EMR computer applications
• Excellent customer service skills, computer skills
• Excellent CPT and ICD-9 coding skills
• General knowledge of medical terminology
• Familiarity with medical billing and collection procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.