Associate Patient Care Coordinator

UnitedHealth Group; Wallingford (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

UnitedHealth Group’s ProHealth location is seeking a friendly receptionist to greet patients, schedule appointments, answer calls, collect payments, and maintain demographics. You will use the EHR to document inquiries and support the care team. The role requires 1+ year of receptionist or customer service experience and proficiency with Microsoft Office.

Primary care and Epic experience are preferred. Pay ranges from $16.00 to $29.00 per hour for full-time employment, with comprehensive

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Balance payments and prepare deposits.
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.

Skills

Receptionist

Customer service

Microsoft Office

Tools

Epic

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Schedule: Monday from 9:30am to 6:00pm, Tuesday - Friday from 9:00am to 5:30pm

Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

Primary Responsibilities:

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:

• Experience working in a primary care setting
• Experience working with Epic

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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