Associate Patient Care Coordinator

Optum; Aubrey (TX); On-site; USD 22,041 - 39,950; Part time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

401(k) contribution

Job summary

Optum, located in Aubrey, Texas, is seeking a motivated individual for a customer service role where you'll engage with patients and handle various office tasks. Responsibilities include scheduling patients, verifying insurance, and maintaining records.

Ideal candidates will possess a High School Diploma/GED with customer service experience, along with basic MS Office skills. Join us to be part of a diverse team dedicated to improving lives and health equity!

Qualifications

• 1+ year of customer service experience.
• Basic level of experience with MS Office.

Responsibilities

• Interact with internal and external customers courteously via telephone and in person.
• Schedule new and existing patients.
• Verify insurance and complete pre-authorizations.
• Maintain effective working relationships with patients and employees.

Skills

Customer service experience

Basic MS Office knowledge

Excellent communication skills

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Interact with internal and external customers in a courteous manner in person and via telephone (approximately 200 calls/day)
• Complete check‑in and check‑out tasks
• Schedule new and existing patients
• Verify insurance and complete pre‑authorizations and/or precertification of procedures
• Answer back‑line telephone calls, re‑direct calls as appropriate, assist callers with questions or concerns and take messages as needed; sort documents received via facsimile and distribute incoming postal mail
• Scan all patients’ (demographic) paperwork to patient chart and assist with batch scan filing
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform other duties as assigned

Physical Demands & Working Conditions

• Work requires hand dexterity for computer, telephone and other office machine operation, stooping and bending for supplies, and sitting for extended periods. Prolonged computer use may cause eyestrain.
• Work is performed in an office environment and involves frequent telephone and consistent face‑to‑face contact with patients.
• Work may be stressful at times.
• Interaction with others is constant and interruptive.
• Individual may be required to travel to other locations for coverage as dictated by need.
• Contact involves dealing with sick people.

Required Qualifications

• High School Diploma/GED
• 1+ year of customer service experience
• Basic level of experience with MS Office

Preferred Qualifications

• 1+ years of medical business office experience
• Experience with EMR computer applications
• Excellent customer service skills and computer skills
• Excellent CPT and ICD-9 coding skills
• General knowledge of medical terminology
• Familiarity with medical billing and collection procedures

Pay & Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

EEO Statement

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.