Associate Patient Care Coordinator

Texas Health Institute; Bedford (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group in Bedford, TX, is seeking a front desk/customer service associate to greet patients, verify information and help manage appointments onsite. The role is a full-time, 40-hour weekly schedule with an hourly pay range of $16–$29, dependent on experience.

You will handle check-in/check-out, insurance verification, payments, and basic record-keeping using Microsoft Office. We offer a supportive team, development opportunities, and an inclusive workplace.

Qualifications

• 1+ years of customer service experience
• Strong communication, both in person and on the phone
• Basic proficiency with Microsoft Office

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks including insurance verification and preauthorization
• Collects co-payments, co-insurance, deductibles and issues receipts
• Manages cashier box and daily deposits according to policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, take messages
• Manages medical records and scans/files
• Ensures correspondence is scanned or filed and maintains logs
• Establish and maintain relationships with patients, employees and the public
• Performs all other related duties as assigned

Skills

Customer service experience

Strong communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule

Monday to Friday, 8 AM-5:30 PM, 40 hours/week

Location

Onsite - 1305 Airport Fwy Bedford, TX 76021

Primary Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks to include insurance verification, complete preauthorization and/or precertification of procedures and copy required documents
• Collects co-payments, co-insurance, deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees and the public
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience with strong communications both in person and via phone
• Basic level of proficiency with Microsoft applications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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