Associate Patient Care Coordinator

Socket.dev; Everett (WA); On-site; USD 22,041 - 38,145; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

401(k) Savings Plan

Education Reimbursement

Employee Assistance Program

Job summary

A healthcare organization is seeking a customer service representative in Everett, WA. In this role, you will be responsible for greeting patients, verifying insurance information, and scheduling appointments. The position requires at least one year of experience in customer service or healthcare, alongside a high school diploma. As part of a dynamic team, you’ll contribute to improving patient experiences while working from Monday to Friday in a full-time capacity. Competitive pay and a comprehensive benefit package are offered.

Qualifications

• High School Diploma/GED or higher is required.
• 1+ years of experience in customer service or healthcare-related roles.
• Proficiency in using multiple computer applications.

Responsibilities

• Greet customers and provide necessary direction.
• Obtain accurate patient information and perform insurance verifications.
• Schedule and coordinate patient appointments.

Skills

Customer service

Computer proficiency

Organizational skills

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EPIC/EMR

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

Working Hours

A 40-hour work week, Monday through Friday, between the hours of 6:30 am to 7:00 pm. Schedule will be determined by supervisor upon hire. (may change due to business needs)

Location

3901 Hoyt Ave. Everett, WA 98201

Primary Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:http://uhg.hr/uhgbenefits

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience

Preferred Qualifications

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances dues, and maintaining medical records
• Experience taking inbound and outbound calls
• Knowledge of EPIC/EMR

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Company Commitment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.