Associate Patient Access Rep- Oncology Authorizations

Community Health Network; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is hiring an Associate Patient Access Representative (Oncology Authorizations) to serve as the first point of contact for patients. You will manage check-ins, scheduling, and financial clearance while verifying insurance and medical necessity in accordance with CMS standards.

The role requires a High School Diploma or GED and 1+ years in a healthcare office setting, with EPIC experience preferred. This is a hybrid position with onsite trainings and meetings.

Qualifications

• High School Diploma or GED required.
• 1+ years healthcare office setting experience preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage.
• Accurately enters patient demographics, insurance and financial data.
• Ensures completeness of the EHR and makes necessary updates.

Responsibilities

• Handle check-ins, scheduling, payment collection, and insurance verification.
• Pre-register scheduled patients and verify demographics and coverage.
• Ensure completeness of the electronic health record (EHR) and enter data accurately.

Skills

Customer service oriented

Healthcare office experience

Registration/Admissions knowledge

EPIC experience

CMS eligibility verification

Attention to detail

Education

High School Diploma or GED

Tools

EPIC Systems

Job description

Associate Patient Access Rep- Oncology Authorizations

Shift

Day Job

Hours

Monday - Friday 8:30am - 5:00pm
Work from home, but trainings and meetings are onsite.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Remote / Work from Home / Virtual / Hybrid

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