Patient support specialist

2400 Montefiore St. Luke's Cornwall; United States; On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Montefiore St. Luke's Cornwall in Cornwall, New York is hiring a Patient Service Representative. This role ensures effective patient care through timely coordination, communication, and scheduling of appointments. Candidates should have a high school diploma with preferred experience in a healthcare setting and strong customer service skills.

Benefits include medical, dental, vision, and life insurance, along with a retirement plan and tuition reimbursement.

Qualifications

• 1-3 years experience in a medical setting is preferred.
• Experience managing patient records and documentation is required.
• Ability to read, write, and communicate in English is required.

Responsibilities

• Ensure effective care coordination and communication with patients.
• Manage telephonic encounters and follow up on patient care.
• Collaborate with the care team to enhance patient experience.

Skills

Customer service

Communication skills

Medical terminology

Handling patient inquiries

Education

High School diploma or equivalent

Associate’s degree in healthcare-related field

Tools

Electronic Health Record (EHR) systems

Microsoft Office Suite

Job description

City/State: Cornwall, New York
Department: Radiation Oncology
Work Shift: Day
Work Days: PER DIEM
Scheduled Hours: Per Diem
Scheduled Daily Hours: Hours Vary
Hourly Rate/Range: $20.00 - $24.00
Sign-On Bonus: N/A
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Ensures patients receive the best possible care through effective care coordination, communication, and follow-up. Ensuring timely and accurate scheduling of appointments, supporting the clinical team in gathering and documenting patient data, and verifying documentation to ensure it meets all guidelines for appointment completion is essential. The incumbent proficiently manages telephonic encounters, with a focus on clear, professional, and compassionate communication. Serves as a primary point of contact for patients and other stakeholders. Collaborates with the care team to ensure comprehensive patient care coordination. Supports community relations and actively participates in organizational and department goals/objectives. This role emphasizes effective communication as the cornerstone of building patient engagement and ensuring the smooth flow of information between patients, caregivers/families, and the clinical team to ensure optimal care delivery and patient/caregiver satisfaction.

Qualifications

• High School or equivalent (Required)
• Associate’s degree in a healthcare-related field (Preferred)
• 1-3 years experience in a medical setting, in a role such as administrative assistant, front desk staff, or patient service representative (Preferred)
• Experience managing patient records and documentation (Required)
• Ability to read, write, and communicate in English (Required)
• Ability to communicate in Spanish (Preferred)
• Familiarity with medical terminology and understanding of healthcare processes (Required)
• Strong background in customer service, and skilled in handling patient inquiries, complaints, and concerns effectively (Required)
• Familiarity with electronic health record (EHR) systems and medical billing software (Preferred)
• Competence in using office software such as Microsoft Office Suite for documentation and communication (Required)
• Experience in identifying issues and implementing solutions to improve patient intake processes and workflows (Preferred)
• Knowledge of community supportive services in the area (e.g., Area on Aging, Meals on Wheels, transportation) and drug assistance programs (Preferred)
• Certification in patient navigation or as a community health care provider (Preferred)

EEO Statement

Montefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Benefits

The organization offers benefits including medical, dental, vision, and life insurance, a 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, and various optional benefits.