Associate Operations Supervisor

7-Eleven; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in the convenience sector is seeking an Associate Operations Coordinator to support daily driver operations and manage a team of dispatchers. This role involves optimizing operations and enhancing the driver experience. The ideal candidate should have strong leadership skills and a relevant degree.

Qualifications

• 2+ years of relevant work experience.
• 2+ years of relevant management experience.
• Familiar with customer service best practices.

Responsibilities

• Manage and coach a team of Chat Agents and Driver Dispatchers.
• Identify operational inefficiencies and optimize processes.
• Lead daily driver operations calls.

Skills

Leadership

Conflict resolution

Communication

Education

Bachelors/4 year degree

Tools

Fresh chat

Slack

Jira

Power BI

Job description

Who we are

With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

About This Opportunity

Job Summary:

Associate Operations Coordinator supports the day to day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.

Key duties and responsibilities:

• Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
• Have material impact on the "driver experience", in other words: be the voice of the driver for the Skipcart App and product.
• Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
• Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorties when necessary.
• Frequently connect with internal and external partners, providing key leaders with success metrics.

Education and experience:

• Education: Bachelors/4 year degree
• Years of relevant work experience: 2+ years
• Years of relevant management experience: 2+ years

Specific skills and knowledge:

• Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
• Knowledge of customer service best practices and familiar with common issues within the gig economies.
• Knowledge of chat based platforms like fresh chat and other project management software like, Slack, Jira, and Power BI.
• Background in performance metrics analysis

• *Position not eligible for sponsorship