Associate Operations Supervisor - Skipcart

7-Eleven, Inc; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

7-Eleven, Inc. is seeking an Associate Operations Coordinator to support day-to-day driver operations and manage a team effectively. This role involves optimizing processes to enhance the driver experience through strong leadership and effective communication. The ideal candidate will have a bachelor's degree along with relevant experience in management and performance metrics.

Qualifications

• 2+ years of relevant work and management experience.
• Strong leadership and communication skills.
• Familiar with gig economies and chat-based platforms.

Responsibilities

• Manage and coach a team of Chat Agents and Dispatchers.
• Identify operational inefficiencies to optimize processes.
• Lead daily driver operations calls and connect with partners.

Skills

Leadership

Communication

Conflict Resolution

Performance Metrics Analysis

Customer Service Best Practices

Education

Bachelor's/4 year degree

Tools

Slack

Jira

Power BI

Freshchat

Job description

Who we are
With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
About This Opportunity

Associate Operations Coordinator supports the day to day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.

Key duties and responsibilities:

• Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
• Have material impact on the 'driver experience', in other words: be the voice of the driver for the Skipcart App and product.
• Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
• Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorties when necessary.
• Frequently connect with internal and external partners, providing key leaders with success meterics.

Education and experience:

• Education: Bachelors/4 year degree
• Years of relevant work experience: 2+ years
• Years of relevant management experience: 2+ years

Specific skills and knowledge:

• Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
• Knowledge of customer service best practices and familiar with common issues within the gig economies.
• Knowledge of chat based platforms like freshchat and other project management softwares like, Slack, Jira, and powerbi.
• Background in perfomance metrics analysis.

*Position not eligible for sponsorship

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.