Assistant Content Team Lead (Senior Account Manager)

Oliver – SEAPAC; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading creative services agency seeks a Senior Account Manager to oversee day-to-day operations and client interaction within their onsite studio. The role involves managing project delivery, ensuring high-quality standards, and fostering client relationships. Candidates should possess significant experience in account management and strong leadership abilities to support business growth and team success.

Qualifications

• 5 years of experience in account management.
• Experience of managing multiple teams and skill sets.
• Proven ability to communicate with junior to senior-levels.

Responsibilities

• Run day-to-day operations in the studio.
• Lead project delivery from ideation to execution.
• Ensure timely delivery of high-quality digital projects.

Skills

Client service

Team management

Communication

Leadership

Financial rigor

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

OLIVER is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities.

You will be responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high- quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities.

What you will be doing:

• Day to day contact for FMCG/ Beauty and personal brands providing excellent client service and supporting the onsite U-Studio team
• Working with the wider account team and collaborating with the studio including our digital designers and Studio manager.
• Be accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project.
• Accountable for receiving positive Client feedback for all projects delivered
• Ensure you understand how to report and manage operational income for their projects in a timely and accurate manner.
• Accountable for the delivery of the growth and achievement of growth targets
• Accountable for timely billing and reporting revenue to the Group Account Director
• Work with the studio to manage timings plans
• Manage and develop junior team members
• Manage and develop positive Client relationships

What you need to be great in this role:

• 5 years of experience from outside of the studio
• Minimum 2 years of experience in Account Management level
• Experience of managing multiple teams and skill sets
• Evidence of growth
• Record of re-signing accounts
• Self-motivated, working with little supervision
• Collaborative team player, open minded and non-political
• Proven ability to communicate and liaise with junior to senior-levels in the business
• Discrete about all confidential and personal information
• Driven, proactive, helpful, and an enthusiastic team player
• Financial rigor and business acumen
• Quality of being extremely thorough and accurate
• Clear understanding of all OLIVER products
• Demonstrable leadership abilities
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

#LI-JQ1 #LI-Onsite

Our values shape everything we do:

BeImaginativeto push the boundaries of what’s possible

Bealways learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.