Associate Operations Manager – Final-Mile Logistics

Spoke Logistics LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Spoke Logistics LLC in Philadelphia is seeking an Associate Operations Manager to support the Operations Team in coordinating distribution and final-mile logistics. You will work with customers, drivers, Finance, Compliance, Sales, and management to maintain service quality, operational continuity, and customer satisfaction.

The role emphasizes daily coordination, driver onboarding, field support, KPI monitoring, and improvement initiatives to ensure timely deliveries and strong client

Qualifications

• High school diploma or equivalent required; college education or logistics experience preferred.
• Experience in courier, final‑mile delivery, transportation, logistics, account management, customer service, recruiting, orientation, or operations preferred.
• Strong written and verbal communication, organization, and problem-solving skills.
• Ability to travel to customer locations, operational sites, and field locations as required.
• Proficiency with Microsoft Office and logistics systems (TMS, GPS/telematics) preferred.

Responsibilities

• Support the VP of Operations with daily operational coordination, projects, reporting, follow-up, communications, and implementation of operational initiatives.
• Oversee daily operations of Spoke Logistics Independent Contractor drivers at customer location including daily loading and launch of drivers.
• Serve as a liaison among customers, drivers, Operations, and other departments to ensure operational success and a positive relationship between all parties.
• Communicate customer-specific requirements, delivery instructions, schedules, special handling procedures, service expectations, route changes, and other operational information to drivers and Operations.
• Assist customers, drivers, and Operations Team with operational questions, service requests, delivery issues, complaints, escalations, and other exceptions; coordinate appropriate follow-up through resolution.
• Provide driver orientation and guidance, including scheduling, coordination, orientation materials, onboarding support, and follow-up to ensure required requirements and procedures are understood and completed.

Skills

Communication

Organization

Problem solving

Multitasking

Education

High school diploma

Logistics education/experience

Tools

Microsoft Office

TMS

GPS/telematics

Job description

Spoke Logistics LLC in Philadelphia is seeking an Associate Operations Manager to support the Operations Team in coordinating distribution and final-mile logistics. You will work with customers, drivers, Finance, Compliance, Sales, and management to maintain service quality, operational continuity, and customer satisfaction.

The role emphasizes daily coordination, driver onboarding, field support, KPI monitoring, and improvement initiatives to ensure timely deliveries and strong client