Indy Operations & Logistics Coordinator

Spoke Logistics LLC; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Spoke Logistics LLC in Indianapolis is seeking an Associate Operations Manager to support the Operations Team in coordinating distribution and final-mile logistics. The role partners with customers, drivers, and several departments to maintain service quality and operational continuity.

You will oversee contractor drivers at customer sites, relay delivery instructions, resolve issues, and help recruit and onboard new drivers.

Qualifications

• High school diploma or equivalent required; relevant logistics experience preferred.
• Experience in courier, final-mile, transportation, logistics, account management, customer service, recruiting, or operations.
• Strong written and verbal communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and collaborate with customers, drivers, and internal teams.
• Proficiency with Microsoft Office and logistics software (TMS, GPS/telematics) preferred.

Responsibilities

• Support the VP of Operations with daily coordination, projects, reporting, follow-up, communications, and implementation of operational initiatives.
• Oversee daily operations of Spoke Logistics Independent Contractor drivers at customer location including daily loading and launch of drivers.
• Serve as a liaison among customers, drivers, Operations, and other departments to ensure operational success and a positive relationship between all parties.
• Communicate customer-specific requirements, delivery instructions, schedules, special handling procedures, service expectations, route changes, and other operational information to drivers and Operations.
• Assist customers, drivers, and Operations Team with operational questions, service requests, delivery issues, complaints, escalations, and other exceptions; coordinate appropriate follow-up through resolution.
• Provide driver orientation and guidance, including scheduling, coordination, orientation materials, onboarding support, and follow-up to ensure required requirements and procedures are understood and completed.
• Provide field support to drivers and Operations, including assistance with new routes, customer locations, service issues, equipment or vehicle needs, operational changes, and other on-site requirements.
• Monitor operational and customer-service performance KPIs, including on-time performance, completion rates, service exceptions, POD compliance, claims, complaints, and other applicable KPIs.
• Prepare and maintain operational reports, customer reports, records, procedures, documentation, and other information required by management or customers.
• Identify recurring service or operational issues and communicate trends, corrective actions, and improvement opportunities to management.
• Coordinate with Finance regarding billing questions, service discrepancies, accessorial charges, deductions, vehicle rental expenses, and other account-related matters.
• Support Compliance, Sales, Account Management, and Operations with audits, documentation, customer requirements, new-account implementation, process improvements, and special projects.
• Maintain confidentiality of customer, employee, financial, operational, and other sensitive information.
• Support driver recruiting activities, including candidate communication, interview scheduling, recruiting coordination, onboarding preparation, and follow-up with applicants and Operations as needed.
• Assist with implementation of new customers, routes, locations, services, programs, and changes to existing customer requirements.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Customer service

Education

High school diploma or equivalent

Logistics experience preferred

Tools

Microsoft Office

TMS

GPS/telematics

Recruiting systems

Job description

Spoke Logistics LLC in Indianapolis is seeking an Associate Operations Manager to support the Operations Team in coordinating distribution and final-mile logistics. The role partners with customers, drivers, and several departments to maintain service quality and operational continuity.

You will oversee contractor drivers at customer sites, relay delivery instructions, resolve issues, and help recruit and onboard new drivers.