Associate Operations Coordinator

Dahl Consulting; Eden Prairie (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting is seeking an Associate Operations Coordinator in Eden Prairie, MN to support day-to-day transportation operations and ensure shipments move smoothly. You will coordinate logistics activities, keep accurate records, and respond to customer and carrier inquiries in a fast-paced environment.

The role requires a high school diploma or GED, with preferred Bachelor’s degree. Evening/ weekend availability may be needed, and knowledge of Microsoft Office helps.

Qualifications

• High school diploma or GED is required; a Bachelor's degree is preferred.
• Experience delivering strong customer service with accuracy and reliability.
• Excellent communication and ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Execute transportation and logistics tasks per policy and service standards.
• Create, activate, and track shipment orders; update shipment information.
• Respond to customer and carrier inquiries and follow escalation procedures.
• Provide professional customer support to ensure a positive experience.
• Review shipment data for accuracy and assist with invoicing-oriented tasks.
• Support other duties to meet business and operational needs.

Skills

Customer service

Attention to detail

Communication

Multitasking

Shift flexibility

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Title: Associate Operations CoordinatorLocation: Eden Prairie, MNJob Type: Contract (7 months)Compensation: $20 / hourIndustry: Transportation & Logistics-About the RoleOur client, a global leader in transportation, logistics, and supply chain solutions, is seeking an Associate Operations Coordinator to support day-to-day transportation operations. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional service to customers and transportation partners.Working as part of an operations team, you will help ensure shipments move efficiently through the supply chain by coordinating logistics activities, maintaining accurate records, and responding to customer and carrier inquiries.Job DescriptionKey ResponsibilitiesExecute transportation and logistics operational tasks while adhering to established policies, procedures, and service standards.Create and manage shipment orders, activate shipments, build and assign loads, schedule appointments, and update shipment information.Track and trace shipments to ensure timely transportation and delivery.Monitor shared inboxes and task queues to respond promptly to customer and carrier requests.Document shipment events accurately and follow established escalation procedures when necessary.Provide professional customer support and follow through on requests to ensure a positive experience.Escalate complex issues or service concerns to the appropriate team members.Review and validate shipment and load data to ensure accuracy and compliance with customer and company requirements.Support invoicing and transportation-related administrative processes.Perform additional duties as assigned to meet business and operational needs.QualificationsRequired QualificationsHigh school diploma or GED.Previous customer service experience.Strong attention to detail and commitment to data accuracy.Ability to communicate effectively with customers, carriers, and internal teams.Ability to manage multiple priorities in a fast-paced environment.Availability to work evenings and/or weekends, depending on business needs and assigned shift.Preferred QualificationsBachelor's degree from an accredited college or university.Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.Customer service experience in a call center, logistics, transportation, or similar environment.Strong communication, organization, prioritization, and time management skills.Previous experience in a role requiring a high level of accuracy and attention to detail.Experience working in a collaborative and inclusive workplace environment.BenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How to ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#BP.Indeed#ZR#LI-KJ1#LI-Onsite