Associate Ombuds: Conflict Resolution & Inclusion

Duke Clinical Research Institute; Durham (NC); On-site; USD 80,000 - 159,000; Full time

Job summary

Duke University in Durham, NC seeks an Associate Ombuds to provide confidential, impartial, informal, and independent services to students, faculty, administrators, and staff. Under the direction of the University Ombuds, you will listen to concerns, clarify issues, and guide individuals toward fair, constructive resolutions while upholding confidentiality and neutrality in a complex academic environment.

Joining Duke means contributing to a diverse university community, engaging in ongoing

Qualifications

• Master's degree in a related field; experience in higher education or academic medicine preferred.
• At least 4 years of related experience; IOA training or CO-OP status preferred.
• Excellent communication, listening, and coaching skills; ability to maintain confidentiality.
• Strong ability to navigate complex interpersonal and institutional dynamics while remaining impartial.

Responsibilities

• Provide confidential, impartial, informal, and independent services to the University community in accordance with the Office Charter and IOA Standards of Practice.
• Listen to concerns; clarify issues; empower individuals to manage and engage in conflict constructively; serve as a strategic thought partner and conflict coach; assist with interpreting and navigating University policies and procedures.
• Gathers additional information; helps individuals explore informal and formal pathways to address or raise concerns; facilitates one-on-one and group conversations.
• Designs or co-designs and delivers training and community outreach focused on conflict engagement, effective communication, collaborative problem-solving, negotiation skills, and related topics.
• Collaborates with the University Ombuds to identify new issues and opportunities for systemic change within the University.
• Maintains and securely stores case-related information; supports data management for reporting projects; contributes to annual reports and ongoing office efforts.

Skills

Communication

Organizational skills

Listening

Coaching

Confidentiality

Impartiality

Interpersonal dynamics

Presentation

Training

Self-start

Data analysis

Education

Masters degree

Job description

Duke University in Durham, NC seeks an Associate Ombuds to provide confidential, impartial, informal, and independent services to students, faculty, administrators, and staff. Under the direction of the University Ombuds, you will listen to concerns, clarify issues, and guide individuals toward fair, constructive resolutions while upholding confidentiality and neutrality in a complex academic environment.

Joining Duke means contributing to a diverse university community, engaging in ongoing