Associate, Member Contact Center

Electric Co-op; Lincoln (NE); Hybrid; USD 46,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Paid time off

Hybrid work environment

Job summary

NRECA in Lincoln, NE is seeking a Associate, Member Contact Center to provide inbound member support and answer questions about group benefits and retirement accounts. This hybrid role offers a schedule from 10:15 a.m. to 7:00 p.m.

Monday through Friday, with up to two days work from home. Ideal candidates have at least 12 months of telephone customer service experience, familiarity with call tracking software, and knowledge of information security concepts.

Qualifications

• Required: Twelve months of telephone customer service experience, preferably in an inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration.
• Knowledge of basic information security concepts.
• Ability to navigate multiple computer applications throughout the day.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Skills

Telephone customer service

Customer service excellence

Information security concepts

Navigate multiple applications

Office productivity

Education

High school diploma or GED

Associate degree in business-related field

Tools

Call tracking software

Microsoft Office

Job description

# **Job Title: Associate, Member Contact Center**Hybrid Work Schedule, Monday – Friday, 10:15 – 7:00 p.m. # **Join a Mission-Driven Organization**We're seeking someone who is passionate about service excellence and telephone customer service to join our Member Contact Center, an inbound call center in Lincoln, NE. We’re proud to be named one of **Lincoln’s Best Places to Work**—and we’re looking for people who care deeply about helping others, have a service excellence mindset and want to grow with a mission-driven organization. # **About NRECA**NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help over 900 consumer-owned electric cooperatives across the country serve their communities and we operate with integrity, transparency, and a spirit of innovation. The work in the Insurance & Financial Services department (I&FS) is dynamic and intellectually challenging, engaging, and deeply impactful. They work to develop and administer employee benefit plans and services which are diverse and the results help improve the quality of life for hard working Americans across the country. They foster a culture that emphasizes a strong sense of diversity, integrity, and belonging, driven by NRECA’s core values like communication, creative problem-solving, collaboration and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you. # **Position Summary**As a **Member Contact Center Associate** in a fast-paced inbound call center environment, you will support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events. We are looking for individuals who are passionate about delivering outstanding customer service, take the time to understand each caller's needs, and are committed to resolving inquiries with care, professionalism, and accuracy. The work schedule is **10:15 a.m. to 7:00 p.m.** and the position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week. # **Salary Range: $46,000- $54,000**Final Compensation determined by individual qualifications, experience, and internal equity.# **Benefits**NRECA has a robust total rewards program, including but not limited to, competitive pay and recognition, comprehensive health benefits, a 401(k) with employer match, pension plan, generous paid time off and holidays, wellness programs, educational assistance, professional development opportunities, and a flexible hybrid work environment.## Qualifications# **Education and Experience (required and preferred)****Required Education**: High school diploma or GED**Preferred Education**: Associate degree in a business-related field**Required Experience**:* Twelve months of telephone customer service experience, preferably in an inbound call center.* Experience using call tracking software with a high level of detail.* Knowledge of group insurance and pension plan administration* Knowledge of basic information security concepts.* Ability to comfortably navigate multiple computer applications throughout the day.* Excellent telephone customer service skills.* Proficiency with Microsoft Office applications.* Ability to report to the office when required.# **Essential Physical Requirements**Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.* Primarily sedentary work with extended periods of sitting.* Visual acuity is sufficient for computer work and data analysis.* Manual dexterity for frequent keyboard use.* Occasional light lifting (up to 10 lbs).* Effective communication in person, by phone, and via email. *Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.*