Associate, Member and Provider Programs

Oscar Health; Tempe (AZ); Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical, dental, and vision insurance

11 paid holidays

Paid sick time

Parental leave

401(k) plan participation

Life and disability insurance

Job summary

Oscar Health, Inc. is hiring an Associate, Member and Provider Programs to join our Member Experience Team in Tempe, AZ.

The role Requires cross-functional collaboration, project management, and stakeholder coordination with a focus on improving member and provider experiences. The position reports to the Senior Manager, MPSO Initiatives and operates on a hybrid schedule (3 days in office weekly; Thursdays required).

Qualifications

• Bachelor's degree or 4+ years of commensurate experience.
• 3+ years of experience in program management.
• 2+ years of experience delivering projects independently and within a team.
• Experience implementing complex projects spanning tech innovation and operations.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting).
• Master’s Degree.
• PMP Certifications or Program Management Certifications.
• Lean/Six Sigma Certifications.

Responsibilities

• Leads end-to-end management of cross-functional implementations for member experience and provider services.
• Assess impact of new programs on operations and member/provider experience.
• Identify risks and implement mitigation strategies; develop training and workflows for launches.
• Lead change management with stakeholders and maintain project plans and status updates.
• Apply technology to improve member and provider experiences at scale.
• Mentor team members and support professional development.

Skills

Project management

Stakeholder engagement

Cross-functional collaboration

Documentation

Communication

Attention to detail

Education

Bachelor's degree

Master's degree

PMP Certification

Lean/Six Sigma Certification

Job description

Hi, we're Oscar. We're hiring an Associate, Member and Provider Programs to join our Member Experience Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate, Member and Provider Programs is responsible for working cross functionally with internal and external Oscar stakeholders and representing the needs and interests of the department in company wide initiatives. The position requires project management, implementation and communication skills, detail orientation and documentation with an ability to work across disparate initiatives and stakeholders at the same time.

You will report into the Senior Manager, MPSO Initiatives.

Work Location: This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $91,659 - $120,303 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Leads the end-to-end management of cross-functional implementations/projects for member experience and member & provider contact centers. This includes project plan creation, stakeholder engagement and updates, managing cross-functional relationships to drive collaboration, risk and issue mitigation, and accurate on-time completion.
• Assessing impact of new programs on existing operations and workflows along with member/provider/colleague experience. Steering program development to create leading consumer experience.
• Proactively identify risks and implement mitigation strategies. Developing needed frontline training, workflows, knowledge base, and other artifacts to ensure successful launch of new initiatives. Leading monitoring and issue triage at program launch. Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives. Maintaining project plans, documentation and updating stakeholders on progress and status.
• Identify and action on opportunities to improve member experience and member & provider services operations delivering impactful outcomes. Apply technology to transform how work is done unlocking better experiences for frontline colleagues and members at scale.
• Mentors team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements:

• Bachelors degree or 4+ years commensurate experience
• 3+ years of experience in program management
• 2+ years of experience in delivering projects / programs independently and within a team environment
• Experience implementing complex projects spanning tech innovation and operational impacts
• Experience / background in a fast-paced operations environment
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
• Master’s Degree
• PMP Certifications or Program Management Certifications
• Lean/Six Sigma Certifications

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

As set forth in Oscar Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.