Director, Member Experience Strategy

Oscar Health; New York (NY); Hybrid; USD 199,000 - 261,000; Full time

Benefits offered by this job

Unlimited vacation

Company equity grants

Annual performance bonuses

Job summary

Oscar Health is seeking a Director, Member Experience Strategy to lead the MemX Strategy team. You will define the department’s strategy, design and implement programs, and collaborate across functions to improve member value.

You will report to the VP, Member Experience and work in a hybrid role requiring occasional in-office presence. The role requires 10+ years in healthcare strategy/operations and 6+ years of management, plus cross-functional leadership and Excel/Sheets proficiency.

Qualifications

• 10+ years in healthcare strategy and operations
• 6+ years of management experience
• 3+ years leading large-scale cross-functional initiatives
• Clinical licensure required
• Management consulting with a healthcare focus preferred
• Proficiency in Excel/Google Sheets
• Experience in a growth-stage company
• Willingness to travel up to 10%

Responsibilities

• Set, drive and execute the department's strategy and vision to enhance value and impact of the Member Experience Program
• Understand competitive landscape and patient needs; act as a thought leader for MemX
• Lead cross-functional collaboration to implement ideas and drive accountability
• Plan and manage key company and department strategy initiatives
• Own financial, operational and performance health of the department
• Report to Senior Leadership on health of the business and priorities
• Drive budgeting in partnership with leadership
• Develop and coach direct reports and ensure career development
• Ensure compliance with applicable laws and regulations
• Perform other duties as assigned

Skills

Healthcare strategy

Operations management

Cross-functional leadership

Management consulting

Clinical licensure

Excel/Google Sheets

Growth-stage experience

Budgeting

Tools

Excel/Google Sheets

Job description

Hi, we\'re Oscar. We\'re hiring a Director, Member Experience Strategy to join our Member Experience Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will drive the strategy, program design and implementation of a specific department. The primary responsibility for this role is to set the overall department strategy and deploy tactics that allow us to enhance our overall program value.

You will report into the Vice President, Member Experience.

Work Location: This is a remote / work-from-home role. Unless you reside within 30 miles of a designated office, you would be Hybrid. As a Hybrid, you would have to be in the office 3 days a week, and Thursday is mandatory.

Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York and Washington is: $198,720 - $260,820 per year. The base pay for this role in all other locations is: $178,848 - 234,738 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program company equity grants and annual performance bonuses.

Responsibilities:

• Set, drive and execute =the department's strategy and vision to enhance the overall value and impact of the Member Experience Program, including identifying and evaluating new opportunities
• Understand the competitive landscape, member needs, and relevant healthcare and consumer trends; serve as a thought leader for the MemX department
• Work cross functionally to bring new ideas to life, build alignment and drive accountability through influence and indirect leadership
• Lead the planning and program management of key company and department strategy initiatives
• Own and continuously evaluate the financial, operational, and performance of the department
• Report to Senior Leadership on the health of the business, strategic priorities, performance, risks, and required decisions
• Drive the budgeting process and the fiscal performance of the team in partnership with the leadership team
• Develop and grow direct reports, ensuring colleagues receive clear direction, coaching, and professional development
• Comply with all applicable laws and regulations
• Perform other duties as assigned

Requirements:

• 10+ years experience in healthcare strategy and operations, and/or related field
• 6+ years of management experience
• 3+ years experience in leading large-scale cross functional initiatives
• Clinical licensure
• Management Consulting experience with a focus on healthcare
• Experience modeling in Excel / Google Sheets
• Experience in a growth-stage company
• Up to 10%

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

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As set forth in Oscar Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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