Associate Manager, SuccessFactors Learning Solutions

Altria Client Services LLC; Richmond (VA); Remote; USD 95,000 - 135,000; Full time

Job summary

Altria Client Services LLC seeks an Associate Manager, SuccessFactors Learning Solutions to join the H2R Talent Solutions team in Richmond, VA, or remotely. You will translate priorities into LMS requirements, coordinate testing with AMS partners, and drive learning system improvements for SuccessFactors Learning.

You will advise on curricula, assignment profiles, approval workflows, and reporting, working closely with business leaders and AMS providers to ensure a streamlined learner experience.

Qualifications

• Bachelor's degree in business administration, HR, information systems or a related field.
• 4+ years of experience working with Tier 1 HRIS platforms (SAP, Workday or Oracle).
• At least 2 years configuring or implementing SAP SuccessFactors Learning (LMS).
• Working knowledge of Employee Central data and its impact on learning assignments and reporting.
• Experience serving as a trusted liaison between business leaders and AMS providers.
• Skills in requirements analysis, UAT, functional issue diagnosis and business readiness.
• Ability to explain technical options and tradeoffs clearly to nontechnical audiences.
• Strong analytical judgment and ability to influence decisions without direct authority.

Responsibilities

• Partner with business and learning leaders to translate priorities into clear requirements, acceptance criteria and recommendations for our AMS partner.
• Advise on SuccessFactors Learning items, curricula, programs, assignment profiles, scheduled offerings and approval workflows to improve the learner experience.
• Evaluate AMS proposals for compliance training, completion tracking and reporting, explaining options, tradeoffs and cross-module impact to nontechnical audiences.
• Coordinate user acceptance testing (UAT) for AMS-delivered LMS changes, defining scenarios, tracking defects and validating resolutions before business approval and implementation.
• Diagnose learning system issues, gathering evidence and assessing user and organizational data dependencies with the Employee Central owner and AMS partner.
• Lead business readiness for LMS enhancements and releases, coordinating communications and guidance that clearly explain changes to learners and administrators.
• Identify improvement opportunities through feedback and recurring issues, recommending practical enhancements that strengthen usability, standardization and data integrity.

Skills

Requirements analysis

UAT

Functional issue diagnosis

Business readiness

Analytical judgment

Influence decisions

Explain options to nontechnical

Education

Bachelor's degree in business administration, HR, information systems or related field

Tools

SAP

Workday

Oracle

SAP SuccessFactors Learning (LMS)

Employee Central

Job description

Together We Innovate. Together We Change.
Ready to turn your SAP SuccessFactors Learning experience into practical solutions that help employees grow? If so, we want to speak with you! We are seeking an Associate Manager, SuccessFactors Learning Solutions, to join our H2R Talent Solutions team in Richmond, VA, or we are open to a remote work arrangement. You will advise business and learning leaders , translate priorities into requirements for our application management services (AMS) partner , and coordinate testing and readiness for learning management system ( LMS ) improvements .

What you will be doing:

• Partner with business and learning leaders to translate priorities into clear requirements, acceptance criteria and recommendations for our AMS partner.
• Advise on SuccessFactors Learning items, curricula, programs, assignment profiles, scheduled offerings and approval workflows to improve the learner experience.
• Evaluate AMS proposals for compliance training, completion tracking and reporting, explaining options, tradeoffs and cross-module impact to nontechnical audiences.
• Coordinate user acceptance testing (UAT) for AMS-delivered LMS changes , defining scenarios, tracking defects and validating resolutions before business approval and implementation.
• Diagnose learning system issues , gathering evidence and assessing user and organizational data dependencies with the Employee Central owner and AMS partner .
• Lead business readiness for LMS enhancements and releases, coordinating communications and guidance that clearly explain changes to learners and administrators.
• Identify improvement opportunities through feedback and recurring issues, recommending practical enhancements that strengthen usability, standardization and data integrity.

We want you to have:

• Bachelor's degree in business administration, Human Resources, Information Systems or a related field.
• 4+ years of experience working with Tier 1 HRIS Platforms (SAP, Workday or Oracle)
• At least 2 years of experience configuring or implementing SAP SuccessFactors Learning (LMS ).
• Working knowledge of Employee Central data and its impact on learning assignments and reporting.
• Experience serving as a trusted liaison between business leaders and application management services (AMS) providers.
• Skills in requirements analysis, UAT, functional issue diagnosis and business readiness.
• Ability to explain technical options and tradeoffs clearly to nontechnical audiences.
• Strong analytical judgment and ability to influence decisions without direct authority.