Associate Manager, Strategy & Operations

Doordashusa; New York (NY); Hybrid; USD 105,400 - 155,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Paid time off

Comprehensive medical, dental, and vision benefits

Job summary

Doordashusa in New York is seeking an Associate Manager for the Commerce Platform Growth Strategy & Operations team. This role is pivotal in driving growth by developing partnerships and executing strategic plans with enterprise merchants.

The ideal candidate will have an entrepreneurial mindset, possess strong analytical skills, and drive cross-functional initiatives. The position comes with a competitive salary, comprehensive benefits, and opportunities for equity grants.

Qualifications

• 5+ years of experience in finance/management consulting, business operations, or business analytics.
• Strong analytical thinking with applicable recommendations in complex environments.
• Experience in high-growth/early-stage startups is a plus.

Responsibilities

• Drive growth and adoption of key projects.
• Develop and foster relationships with merchant partners.
• Guide operational improvements based on merchant feedback.
• Lead cross-functional workstreams to drive growth.
• Evaluate various revenue, cost and quality drivers.

Skills

Analytical thinking

Interpersonal skills

Communication

Entrepreneurial mindset

Education

Bachelor's degree

Job description

About the Team

DoorDash Commerce Platform is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and abroad. DoorDash Commerce Platform allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.

As part of the Commerce Platform team, the Associate Manager will have the opportunity to help define, test and scale Commerce Platform’s next biggest bets.

About the Role

As an Associate Manager on our Commerce Platform Growth Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will help us to build and execute on our growth strategy across some of the largest and most strategic clients. This includes helping find product market fit, building strategic go to market strategies, partnering cross-functionally to launch solutions, and directly working with our enterprise merchants to scale partnerships and test outcomes.

We dream big and bring the newest products to market. On a typical day, you may work with team members to design experiments that improve quality and operations, test the best new marketing strategies, address issues that enable our and our merchants’ processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Commerce Platform’'s strategic goals.

You will report into a Senior Manager in our Commerce Platform Restaurants team in our Platform Products organization.

You’re Excited About This Opportunity Because You Will …

• Build and own the business – Drive growth and adoption of some of our top priority projects
• Business development –Develop and foster deep relationships with top priority merchant partners to iterate and grow the business. Key Merchant point of contact within the Strategy & Ops teamGo-to-market strategy – Build a strong understanding of product market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go-to-market strategy based on these inputs. Grow a high-potential offering within a high-growth business.
• Improve the product –Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience. Steer the Commerce Platform product roadmap informed by quantitative analysis and qualitative merchant feedback
• Leadership – Lead cross functional workstreams across Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale.
• Experiment –Evaluate and test various revenue, cost and quality drivers.

We’re Excited About You Because…

• Bachelor's degree and 5+ years of experience in finance/management consulting, business operations, business analytics, or high-growth/early-stage startup or entrepreneurial experience is a big plus
• Your expert communication and interpersonal skills set you apart. You are comfortable at connecting with customers and internal teams to promote products and drive adoption
• You are a strong analytical thinker who can provide applicable recommendations out of complex fast changing environments that are often 0-1 bets.
• You crave responsibility and want to shape the vision and direction of the company
• You have experience leveraging AI in your day to day tasks to accelerate your ability to move quickly and test hypotheses.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400—$155,000 USD

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.