Associate Manager, Merchant Strategy & Operations

DoorDash; Chicago (IL); On-site; USD 105,400 - 155,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, vision benefits

11 paid holidays

Disability and basic life insurance

Job summary

DoorDash is seeking a Merchant Strategy & Operations Associate Manager in Chicago to lead the merchant support experience from strategy to execution. You will drive a scalable, tech‑driven solution set that improves merchant satisfaction, retention and growth on the platform.

You will collaborate with product, operations, marketing, sales, finance and analytics teams, use data to inform decisions, and apply AI tools to improve productivity and decision‑making in a fast‑paced environment.

Qualifications

• Bachelor’s degree required.
• 4–6 years of experience in consulting, strategy, operations, technology, or related fields.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proven track record leading cross‑functional projects.

Responsibilities

• Own the strategy and execution of merchant support on the DoorDash platform.
• Transform support into a scalable, tech‑first experience that drives merchant satisfaction and loyalty.
• Collaborate across product, operations, marketing, sales, finance, and analytics.
• Lead data‑driven initiatives to improve merchant onboarding, activation, and retention.

Skills

Strategy

Operations

Consulting

Data analysis

Cross-functional collaboration

Communication

AI tooling

Education

Bachelor's degree

Tools

SQL

Job description

About the Team On the Merchant Strategy & Operations team, our mission is to have best‑in‑class restaurant selection for consumers and build products and services for our merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role As a Merchant Strategy & Operations Associate Manager, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech‑first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

You’re Excited About This Opportunity Because You Will…

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Experiment, Analyze and Implement – Use data‑driven decision‑making and sound business judgment to drive go‑to‑market & execution for new initiatives to help merchants have the best experience on DoorDash.
• Influence – Work cross‑functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

We’re Excited About You Because…

• You have completed your Bachelor’s degree and have 4‑6 years of experience in consulting, strategy, operations, technology, or related experience.
• You want to affect change every day and can operate in a fast‑paced, ambiguous environment.
• You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions.
• You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights.
• You have strong written and verbal communication skills.
• You thrive working in a cross‑functional environment, and have had success leading projects across teams.
• You’re comfortable leveraging AI tools to improve productivity, decision‑making, and problem‑solving. You should be actively exploring and applying AI in your day‑to‑day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

We expect this position to be filled by 9/8/2026.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400—$155,000 USD

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.