Associate Manager, Strategy & Operations

DoorDash; Washington (District of Columbia); On-site; USD 105,400 - 155,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Paid time off and sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking an Associate Manager for our Commerce Platform Growth Strategy & Operations team. You will be instrumental in driving growth with direct responsibility for executing strategic initiatives. Ideal candidates should have a Bachelor's degree and 5+ years of relevant experience. Strong analytical skills and effective communication are key to success in this role.

Compensation includes a salary range of $105,400—$155,000 USD, accompanied by comprehensive benefits such as 401(k) matching and paid parental leave.

Qualifications

• 5+ years of experience in finance/management consulting or business operations advantageous.
• Comfortable connecting with customers and teams to promote products.
• Ability to provide recommendations from complex data.

Responsibilities

• Drive growth of top priority projects.
• Develop relationships with key merchant partners.
• Guide operational improvements based on partner needs.
• Lead cross-functional workstreams to drive growth.
• Evaluate revenue and quality drivers.

Skills

Strong analytical thinker

Expert communication

Relationship management

Education

Bachelor's degree

Job description

About The Team

DoorDash Commerce Platform is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and abroad. It allows restaurants, grocers, and retailers to enable e‑commerce fulfillment for their first‑party experiences.

About The Role

As an Associate Manager on our Commerce Platform Growth Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will help us build and execute on our growth strategy across some of the largest and most strategic clients. This includes finding product‑market fit, building strategic go‑to‑market strategies, partnering cross‑functionally to launch solutions, and directly working with our enterprise merchants to scale partnerships and test outcomes.

We dream big and bring the newest products to market. On a typical day, you may work with team members to design experiments that improve quality and operations, test the best new marketing strategies, address issues that enable our and our merchants’ processes to run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing. The ideal candidate for this role should be a self‑starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross‑functional buy‑in to achieve DoorDash Commerce Platform’s strategic goals.

You will report into a Senior Manager in our Commerce Platform Restaurants team in our Platform Products organization.

Responsibilities

• Build and own the business – Drive growth and adoption of some of our top priority projects
• Business development – Develop and foster deep relationships with top priority merchant partners to iterate and grow the business. Key Merchant point of contact within the Strategy & Ops team. Go‑to‑market strategy – Build a strong understanding of product‑market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go‑to‑market strategy based on these inputs. Grow a high‑potential offering within a high‑growth business.
• Improve the product – Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience. Steer the Commerce Platform product roadmap informed by quantitative analysis and qualitative merchant feedback
• Leadership – Lead cross‑functional workstreams across Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale
• Experiment – Evaluate and test various revenue, cost and quality drivers

Qualifications

• Bachelor’s degree and 5+ years of experience in finance/management consulting, business operations, business analytics, or high‑growth/early‑stage startup or entrepreneurial experience is a big plus
• Your expert communication and interpersonal skills set you apart. You are comfortable at connecting with customers and internal teams to promote products and drive adoption
• You are a strong analytical thinker who can provide applicable recommendations out of complex fast‑changing environments that are often 0‑1 bets
• You crave responsibility and want to shape the vision and direction of the company
• You have experience leveraging AI in your day‑to‑day tasks to accelerate your ability to move quickly and test hypotheses

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Salary Range

$105,400—$155,000 USD (national base pay range for this position within the United States, including Illinois and Colorado).

Statement of Non‑Discrimination

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Accommodations Statement

If you need any accommodations, please inform your recruiting contact upon initial connection.