Associate Manager, Quality Systems & Regulatory Infrastructure

Altria; Richmond (VA); On-site; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible/remote options

Paid time off (PTO)

Holidays

401(k) matching

Professional development stipends

Medical, dental, vision coverage

Parental leave

Job summary

Altria is seeking an Associate Manager, Quality Systems & Regulatory Infrastructure in Richmond, VA to develop and implement regulatory quality complaint handling programs for our operating companies and products, ensuring processes are documented and compliant.

You will build complaint handling infrastructure, lead multi-channel consumer contact workflows, support product recalls, and develop reporting capabilities to enable regulatory and business decision-making.

Qualifications

• Bachelor’s degree required.
• 4+ years’ experience with quality systems or complaint handling infrastructure.
• Experience with SAP, Power BI, Excel and SQL.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Experience supporting manufacturing and FDA inspections preferred.

Responsibilities

• Create complaint handling systems plans for current or new Altria Operating Companies and new products, documenting processes with legal review where needed.
• Create and implement complaint handling infrastructure to ensure regulatory compliance.
• Lead processes to capture consumer contacts via phone, whitemail, social media, email and chat.
• Implement processes to manage and support product recalls.
• Develop complaint reporting capabilities.

Skills

Quality systems

Complaint handling

SAP

Power BI

Excel

SQL

Salesforce

TrackWise Digital

Agile PM

Education

Bachelor's degree

Tools

SAP

Power BI

Excel

SQL

Salesforce

TrackWise Digital

Job description

Want to develop and implement regulatory quality complaint handling programs and infrastructure for a Fortune 500 Company with some of the most iconic brands? If you have a bachelor’s degree and experience with quality systems or complaint handling infrastructure, we want to speak with you!

We are currently looking for an Associate Manager, Quality Systems & Regulatory Infrastructure, to join our Consumer Quality Services group in Richmond, VA.

What you will be doing:

• Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related datato support regulatory and business requirements.. All processes will be documented including legal review and approval when necessary.
• Creating and implementing complaint handling infrastructure. Developing processes to help ensure compliance with regulations.
• Leading processes to capture consumer contacts received via multiple contact channels; including phone, whitemail, social media contacts, email and chat communications.
• Implementing processes to manage and support product recalls
• Developing complaint reporting capabilities.

We want you to have:

• 4+ years’ experience providing quality systems technical support or implementing complaint handling infrastructure.
• Capabilities with SAP, Power BI, Excel and SQL.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Experience supporting manufacturing and facilities for FDA inspections preferred.
• Salesforce, TrackWise Digital or other enterprise quality management experience is preferred.
• Pluses: Certifications to support business systems and Agile Project Management experiences
• Ability to travel to supplier and operating company facilities if required.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —with flexible and remote options that fit your world, not the other way around.
• Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work – annual merit increases and performance bonus
• A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back — paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.