Quality Systems & Regulatory Infrastructure Lead

Altria Group, Inc.; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible/remote options

Paid time off

Paid holidays

Floating holidays

Work-life balance

Job summary

Altria Group, Inc. in Richmond, VA is seeking an Associate Manager, Quality Systems & Regulatory Infrastructure to develop and implement regulatory quality complaint handling programs.

You will create complaint handling systems, establish infrastructure for recalls and reporting, and lead cross-functional processes across Altria Operating Companies. The role requires a bachelor’s degree and 4+ years in quality systems.

Qualifications

• Bachelor's degree required.
• 4+ years’ experience providing quality systems technical support or implementing complaint handling infrastructure.
• Proficiency with SAP, Power BI, Excel and SQL.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Experience supporting manufacturing and facilities for FDA inspections preferred.
• Salesforce, TrackWise Digital or other enterprise quality management experience preferred.

Responsibilities

• Creating complaint handling systems plans for current or new Altria Operating Companies and new products; documenting processes including legal review and approval.
• Creating and implementing complaint handling infrastructure to support regulatory and business requirements.
• Leading processes to capture consumer contacts via multiple channels (phone, whitemail, social, email, chat).
• Implementing processes to manage and support product recalls.
• Developing complaint reporting capabilities.

Skills

Strong communication

Process mapping

Quality systems experience

Travel ability

Education

Bachelor degree

Tools

SAP

Power BI

Excel

SQL

Job description

Altria Group, Inc. in Richmond, VA is seeking an Associate Manager, Quality Systems & Regulatory Infrastructure to develop and implement regulatory quality complaint handling programs.

You will create complaint handling systems, establish infrastructure for recalls and reporting, and lead cross-functional processes across Altria Operating Companies. The role requires a bachelor’s degree and 4+ years in quality systems.