Associate Manager, Quality Systems & Regulatory Infrastructure

Altria Group, Inc.; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible/remote options

Paid time off

Paid holidays

Floating holidays

Work-life balance

Job summary

Altria Group, Inc. in Richmond, VA is seeking an Associate Manager, Quality Systems & Regulatory Infrastructure to develop and implement regulatory quality complaint handling programs.

You will create complaint handling systems, establish infrastructure for recalls and reporting, and lead cross-functional processes across Altria Operating Companies. The role requires a bachelor’s degree and 4+ years in quality systems.

Qualifications

• Bachelor's degree required.
• 4+ years’ experience providing quality systems technical support or implementing complaint handling infrastructure.
• Proficiency with SAP, Power BI, Excel and SQL.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Experience supporting manufacturing and facilities for FDA inspections preferred.
• Salesforce, TrackWise Digital or other enterprise quality management experience preferred.

Responsibilities

• Creating complaint handling systems plans for current or new Altria Operating Companies and new products; documenting processes including legal review and approval.
• Creating and implementing complaint handling infrastructure to support regulatory and business requirements.
• Leading processes to capture consumer contacts via multiple channels (phone, whitemail, social, email, chat).
• Implementing processes to manage and support product recalls.
• Developing complaint reporting capabilities.

Skills

Strong communication

Process mapping

Quality systems experience

Travel ability

Education

Bachelor degree

Tools

SAP

Power BI

Excel

SQL

Job description

Associate Manager, Quality Systems & Regulatory Infrastructure Job Description Job Alerts Link Job Title: Associate Manager, Quality Systems & Regulatory Infrastructure Req Id: 3255 Work Model: Hybrid Company: Altria Client Services State/Province: Virginia Job Description:

Want to develop and implement regulatory quality complaint handling programs and infrastructure for a Fortune 500 Company with some of the most iconic brands? If you have a bachelor’s degree and experience with quality systems or complaint handling infrastructure, we want to speak with you!

We are currently looking for an Associate Manager, Quality Systems & Regulatory Infrastructure, to join our Consumer Quality Services group in Richmond, VA.

What you will be doing:

• Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related datato support regulatory and business requirements. . All processes will be documented including legal review and approval when necessary.
• Creating and implementing complaint handling infrastructure. Developing processes to help ensure compliance with regulations.
• Leading processes to capture consumer contacts received via multiple contact channels; including phone, whitemail, social media contacts, email and chat communications.
• Implementing processes to manage and support product recalls
• Developing complaint reporting capabilities.

We want you to have:

• Bachelor degree
• 4+ years’ experience providing quality systems technical support or implementing complaint handling infrastructure.
• Capabilities with SAP, Power BI, Excel and SQL.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Experience supporting manufacturing and facilities for FDA inspections preferred.
• Salesforce, TrackWise Digital or other enterprise quality management experience is preferred.
• Pluses: Certifications to support business systems and Agile Project Management experiences
• Ability to travel to supplier and operating company facilities if required.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —with flexible and remote options that fit your world, not the other way around.
• Own your time— start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong— where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work– annual merit increases and performance bonus
• A future you can count on— 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals— get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most— comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones— paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work— programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back— paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria atwww.altria.com and follow us onLinkedIn .

© 2025 Altria Group, Inc.