Associate Manager, Customer Success (Remote)

Cengage; United States; Remote; USD 77,000 - 100,000; Full time

Job summary

An innovative education technology company seeks an Associate Manager of Customer Success to lead a team dedicated to enhancing learner experiences. This role involves driving revenue growth, coaching team members, and collaborating on strategies for key accounts. With a strong emphasis on diversity and inclusion, the company fosters a culture where every voice matters. If you’re passionate about education and technology, this position offers a unique opportunity to make a significant impact while working remotely.

Qualifications

• 5 years of experience in teaching, training, or educational publishing.
• Ability to communicate clearly in virtual and in-person engagements.

Responsibilities

• Lead a team of Customer Success Consultants to achieve sales goals.
• Collaborate with the Customer Success team for key account strategies.

Skills

Teaching

Training

Presentation Skills

Customer Relationship Management

Organizational Skills

Microsoft Office Proficiency

LMS Systems Understanding

Leadership Skills

Project Management

Communication Skills

Education

Bachelor's Degree in Education

Tools

Microsoft Office

Video Creation Tools

Job description

Associate Manager, Customer Success (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Associate Manager, Customer Success leads a small team of Customer Success Consultants (CSC), while also performing many of the responsibilities of the CSC role. The CSC Supervisor drives achievement of sales goals through staffing, coaching & development, execution of strategies, and assists team and customers with implementations. This role will support our Gale Customer Success team within Cengage School.

What you'll do here:

Complete playbooks to generate revenue to grow revenue and expand established customers

Assist in the hiring, training & development of team

Collaborate with Customer Success team to set strategy for key accounts/engagements.

Set performance goals accordingly

Travel to meet with key clients, assisting sales consultants with advancing relationships

Support ongoing product/skills training programs; monitor, evaluate, and advance skill levels of sales team

Conduct mentoring sessions for assigned sales staff to advance performance and development

Simultaneously lead, while adhering to all Customer Success Consultant expectations

Skills You Will Need Here:

Bachelor’s Degree in Education

5 years of related experience in teaching, training, presenting, or selling particularly in educational publishing and/or educational technology environment.

Curriculum expertise in one or more subject areas.

Strong training / presentation skills.

Evidence of strong customer orientation and ability to form and build effective customer relationships.

Ability to communicate clearly in virtual and in-person engagements and in writing.

Strong attention to detail and organizational skills.

High level of proficiency in Microsoft Office and video creation tools

Understanding of LMS Systems and educational technology tools

Possess supervisory and leadership skills including team development and coaching

Experience working in a fast-paced environment and ability to balance multiple tasks, prioritize, and adapt to change

Strong leadership, influence, project management, and relationship-building skills

Ability to work with diverse roles, at all levels across the organization

Strong interpersonal, verbal and written communication skills

Ability to travel overnight, approximately 50%; must be able to travel by both auto and air.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] or at [phone].

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$77,100.00 - $100,000.00 USD

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Associate Manager, Customer Success leads a small team of Customer Success Consultants (CSC), while also performing many of the responsibilities of the CSC role. The CSC Supervisor drives achievement of sales goals through staffing, coaching & development, execution of strategies, and assists team and customers with implementations. This role will support our Gale Customer Success team within Cengage School.

What you'll do here:

• Complete playbooks to generate revenue to grow revenue and expand established customers

• Assist in the hiring, training & development of team

• Collaborate with Customer Success team to set strategy for key accounts/engagements.

• Set performance goals accordingly

• Represent at customer facing events

• Travel to meet with key clients, assisting sales consultants with advancing relationships

• Support ongoing product/skills training programs; monitor, evaluate, and advance skill levels of sales team

• Conduct mentoring sessions for assigned sales staff to advance performance and development

• Simultaneously lead, while adhering to all Customer Success Consultant expectations

Skills You Will Need Here:

• Bachelor’s Degree in Education

• 5 years of related experience in teaching, training, presenting, or selling particularly in educational publishing and/or educational technology environment.

• Curriculum expertise in one or more subject areas.

• Strong training / presentation skills.

• Evidence of strong customer orientation and ability to form and build effective customer relationships.

• Ability to communicate clearly in virtual and in-person engagements and in writing.

• Strong attention to detail and organizational skills.

• High level of proficiency in Microsoft Office and video creation tools

• Understanding of LMS Systems and educational technology tools

• Possess supervisory and leadership skills including team development and coaching

• Experience working in a fast-paced environment and ability to balance multiple tasks, prioritize, and adapt to change

• Strong leadership, influence, project management, and relationship-building skills

• Ability to work with diverse roles, at all levels across the organization

• Strong interpersonal, verbal and written communication skills

• Ability to travel overnight, approximately 50%; must be able to travel by both auto and air.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] or at [phone].

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$77,100.00 - $100,000.00 USD

About the company

Cengage is an American educational content, technology, and services company for the higher education, K-12, professional, and library markets.