Associate Manager, Customer Success (Remote)

Lensa; Madison (WI); Remote; USD 77,000 - 100,000; Full time

Job summary

An innovative education technology company seeks an Associate Manager for Customer Success to lead a dedicated team. In this pivotal role, you will drive revenue growth by mentoring team members and enhancing customer relationships. Your expertise in educational publishing and technology will be vital as you collaborate with key clients and support ongoing training initiatives. This position offers a unique opportunity to influence the learning journey of students globally while working in an inclusive and dynamic environment that values diverse perspectives. If you are passionate about education and customer success, this role is perfect for you.

Qualifications

• 5 years of experience in teaching, training, or educational technology.
• Strong customer orientation and ability to build effective relationships.
• Proficient in Microsoft Office and LMS systems.

Responsibilities

• Lead a team of Customer Success Consultants to achieve sales goals.
• Assist in hiring, training, and development of team members.
• Collaborate with key accounts to set engagement strategies.

Skills

Customer Relationship Management

Training and Development

Project Management

Communication Skills

Leadership Skills

Attention to Detail

Organizational Skills

Curriculum Development

Education

Bachelor’s Degree in Education

Tools

Microsoft Office

LMS Systems

Video Creation Tools

Job description

Associate Manager, Customer Success (Remote)

Associate Manager, Customer Success (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Cengage Group, is seeking professionals. Apply via Lensa today!

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Associate Manager, Customer Success leads a small team of Customer Success Consultants (CSC), while also performing many of the responsibilities of the CSC role. The CSC Supervisor drives achievement of sales goals through staffing, coaching & development, execution of strategies, and assists team and customers with implementations. This role will support our Gale Customer Success team within Cengage School.

What You'll Do Here

• Complete playbooks to generate revenue to grow revenue and expand established customers
• Assist in the hiring, training & development of team
• Collaborate with Customer Success team to set strategy for key accounts/engagements.
• Set performance goals accordingly
• Represent at customer facing events
• Travel to meet with key clients, assisting sales consultants with advancing relationships
• Support ongoing product/skills training programs; monitor, evaluate, and advance skill levels of sales team
• Conduct mentoring sessions for assigned sales staff to advance performance and development
• Simultaneously lead, while adhering to all Customer Success Consultant expectations
  
  

Skills You Will Need Here

• Bachelor’s Degree in Education
• 5 years of related experience in teaching, training, presenting, or selling particularly in educational publishing and/or educational technology environment.
• Curriculum expertise in one or more subject areas.
• Strong training / presentation skills.
• Evidence of strong customer orientation and ability to form and build effective customer relationships.
• Ability to communicate clearly in virtual and in-person engagements and in writing.
• Strong attention to detail and organizational skills.
• High level of proficiency in Microsoft Office and video creation tools
• Understanding of LMS Systems and educational technology tools
• Possess supervisory and leadership skills including team development and coaching
• Experience working in a fast-paced environment and ability to balance multiple tasks, prioritize, and adapt to change
• Strong leadership, influence, project management, and relationship-building skills
• Ability to work with diverse roles, at all levels across the organization
• Strong interpersonal, verbal and written communication skills
• Ability to travel overnight, approximately 50%; must be able to travel by both auto and air.
  
  

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] or at [phone].

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$77,100.00 - $100,000.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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