Associate Manager, Customer Success (Remote)

Lensa; Manchester (NH); Remote; USD 77,000 - 100,000; Full time

Job summary

An established industry player in educational publishing is seeking an Associate Manager for Customer Success. This remote role involves leading a dedicated team, developing strategies to enhance customer engagement, and driving revenue growth. With a focus on mentoring and team development, you'll play a crucial role in achieving sales goals while ensuring customer satisfaction. If you thrive in a fast-paced environment and have a passion for education, this opportunity is perfect for you. Join a diverse team that values innovation and collaboration, and make a significant impact in the education sector.

Qualifications

• 5+ years of experience in teaching, training, or sales in educational publishing.
• Strong presentation and communication skills are essential.

Responsibilities

• Develop revenue-generating strategies and expand existing customer accounts.
• Assist in hiring and training team members while mentoring sales staff.

Skills

Teaching

Training

Sales

Presentation Skills

Communication Skills

Customer Relationship Management

Leadership

Microsoft Office

Educational Technology

Education

Bachelor's Degree in Education

Tools

LMS Systems

Video Tools

Job description

Associate Manager, Customer Success (Remote)

We are seeking an Associate Manager, Customer Success to lead a small team of Customer Success Consultants (CSC) within Cengage Group. This role involves managing team performance, coaching, and executing strategies to achieve sales goals, while also performing CSC responsibilities. The position supports our Gale Customer Success team in the education sector.

Key Responsibilities:

• Develop revenue-generating strategies and expand existing customer accounts
• Assist in hiring, training, and developing team members
• Collaborate on account strategies and set performance goals
• Represent the company at customer-facing events and travel as needed
• Support training programs and evaluate team skills
• Mentor sales staff to enhance performance
• Lead team while meeting all Customer Success expectations

Required Skills and Experience:

• Bachelor’s Degree in Education
• At least 5 years of experience in teaching, training, presenting, or sales in educational publishing or technology
• Curriculum expertise in relevant subject areas
• Strong presentation, communication, and customer relationship skills
• Proficiency in Microsoft Office, video tools, LMS systems, and educational technology
• Leadership skills including team development and coaching
• Ability to work in a fast-paced environment, prioritize tasks, and travel up to 50%

The role offers a salary range of $77,100 to $100,000 USD, with additional incentive compensation potential. Cengage Group values diversity and provides accommodations for applicants with disabilities. For more information, visit our inclusion page or contact [e-mail].