Associate IT Systems Support Specialist

Pride Health; Richmond (VA); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

A healthcare staffing company is seeking an Associate IT Systems Support Specialist to support Windows 11 migration activities in Richmond, Virginia. This role offers a competitive hourly wage of $21-$28 on a W2, with potential for extension. Key responsibilities include maintaining relationships with IT teams, troubleshooting issues, and ensuring smooth project execution. Ideal candidates should possess strong customer service, analytical skills, and experience in desk-side support. Comprehensive benefits are available for eligible employees.

Qualifications

• 3+ years of experience in deskside support or lab IT environment.
• Demonstrated leadership abilities.
• Must be customer service oriented.

Responsibilities

• Build and maintain relationships with Lab Owners, IT Teams, and Management.
• Update inventory of lab equipment and software.
• Collaborate for seamless migration activities.

Skills

Customer service orientation

Analytical and problem-solving skills

Communication skills

Ability to troubleshoot desktop technology issues

Self-motivational work ethic

Education

Bachelor’s degree in computer science

Associate’s degree

High School Diploma or equivalent

Job description

Overview

Pride Health is hiring an Associate IT Systems Support Specialist for one of its clients based in Virginia.

This is a 4+ month contract with a possible extension, with competitive pay and benefits.

Pay range - $21 - $28 an Hour on a W2.

Length of assignment – 4+ months (With Possible extension)

Shift – Monday to Friday (8 hours per day, 40 hours per week)

Job Summary

The Windows 11 Analyst is responsible for the Windows 11 migration activities at a client’s facility.

This is a 4.5-month contract. Candidate must be an outgoing individual who has experience in a desk-side or LabIT environment.

Responsibilities

• Build and maintain a working relationship with Lab Owners, IT Teams, and Management.
• Update the physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment
• Collaborates with the client’s project management team to ensure a seamless migration
• Migrate computers and software per the PKI Windows 10 documentation
• Document procedures, policies, troubleshooting, and best practices
• Coordinates and works with outside vendors for migrations.
• Maintain daily project-related communications with the Windows 10 team
• Participate in daily project scrum meetings
• Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up.
• Escalates migration issues to the project manager.
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one’s time with minimal supervision to achieve objectives

Qualifications

Requirements:

• Bachelor’s degree in computer science with 3 plus years’ experience in deskside support or lab IT environment OR Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT Environment.
• Demonstrated Leadership abilities and be achievement-oriented.
• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
• Strong verbal and written communication skills.
• Must be customer service orientated and believe in teamwork, collaboration, adaptability, and Initiative.
• Problem-solving skills to resolve issues.

Critical Skills

• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot Lab IT desktop technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.
• A proven self-motivational work ethic with the ability to work independently, manage time, and schedule workload to meet deadlines and customer needs.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.