Information Technology Analyst

Meridian Technologies; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Meridian Technologies in Phoenix, AZ is seeking an experienced IT/IS Analyst II to provide hands-on on-site technical support for employees at a manufacturing facility. This role troubleshoots hardware and software, supports Windows 10/11, and manages IT assets to ensure reliable access to technology.

The ideal candidate is a customer-focused IT professional with strong troubleshooting, excellent communication, and the ability to work independently in a small-site environment, directly assisting

Qualifications

• 3+ years of IT support in a professional environment.
• Experience supporting Windows 10/11 and Office applications.
• Experience with ticketing systems for incident tracking.
• Experience with IT asset management and device lifecycle.
• Experience in manufacturing/plant IT environments preferred.

Responsibilities

• Provide on-site desktop support for employees, troubleshooting hardware, software, and OS issues.
• Support Windows 10/11, Microsoft Office, and other business apps.
• Diagnose and resolve issues: desktops, printers, software, network connectivity.
• Install/configure/deploy IT equipment, including computers and peripherals.
• Manage IT asset inventory and maintain equipment records.
• Use ticketing systems to document, track, and resolve incidents.
• Perform software updates, security patches, and routine maintenance.
• Support manufacturing technology environments on Windows-based infra.
• Troubleshoot servers, VMs, storage, and related infrastructure as needed.
• Maintain IT policies, security standards, and procedures.
• Collaborate with remote/global IT teams to share information and best practices.
• Maintain a professional, customer-focused approach with end users.

Skills

IT support

Windows 10/11

Microsoft Office

Ticketing systems

IT asset management

Problem-solving

Customer service

Independent work

Manufacturing IT experience

Education

Bachelor's degree preferred

Tools

VMware

SCCM

Intune

Active Directory

SQL Server troubleshooting

Windows Server

Job description

Contract duration: 12 month contract with strong potential to convert to FTE

Job Summary

We are seeking an experienced IT/IS Analyst II to provide hands‑on technical support for employees at a manufacturing facility. This role will serve as the primary on‑site IT support resource, troubleshooting hardware and software issues, supporting Windows operating systems, managing IT assets, and ensuring employees have reliable access to technology.

The ideal candidate is a customer‑focused IT professional with strong troubleshooting skills, excellent communication abilities, and the ability to work independently in a small‑site environment. This position requires someone who enjoys working directly with end users and solving technical issues in a fast‑paced operational environment.

Responsibilities

• Provide on‑site desktop support for employees, including troubleshooting hardware, software, and operating system issues.
• Support Windows 10/11 environments, Microsoft Office applications, and other business applications.
• Diagnose and resolve technical issues involving:
• Desktop and laptop computers
• Printers and peripheral devices
• Software applications
• Network connectivity issues
• Install, configure, stage, and deploy IT equipment including computers, mobile devices, and peripherals.
• Manage IT asset inventory and maintain accurate equipment records.
• Utilize ticketing systems to document, track, and resolve user incidents and service requests.
• Perform software updates, security patches, and routine system maintenance activities.
• Provide support for manufacturing technology environments, including systems running on Windows‑based infrastructure.
• Assist with troubleshooting servers, virtual machines, storage devices, and related infrastructure as needed.
• Maintain compliance with IT policies, security standards, and operational procedures.
• Collaborate with remote/global IT teams to share information, resolve issues, and implement best practices.
• Maintain a professional and customer‑focused approach when supporting employees with varying levels of technical expertise.

Required Qualifications

• 3+ years of experience providing IT support in a professional/business environment.
• Strong experience supporting Windows operating systems, including Windows 10 and Windows 11.
• Experience troubleshooting hardware and software issues in a desktop support environment.
• Proficiency supporting Microsoft Office applications, including:
• Outlook
• Word
• Excel
• Experience working with ticketing systems for incident tracking and resolution.
• Experience with IT asset management, inventory tracking, or device lifecycle management.
• Strong problem‑solving skills with the ability to independently troubleshoot and resolve technical issues.
• Excellent communication and customer service skills with the ability to support non‑technical users.
• Ability to prioritize multiple tasks and work independently with minimal supervision.

Preferred Qualifications

• Experience supporting IT environments within a manufacturing, industrial, or plant setting.
• Familiarity with VMware environments and Windows‑based server infrastructure.
• Experience with SQL Server troubleshooting or configuration.
• Knowledge of networking concepts and troubleshooting.
• Experience with tools such as SCCM, Microsoft Intune, Active Directory, or similar endpoint management platforms.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

EEO and ADA Statement:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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