Systems Analyst I

Datalab USA; Germantown (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

A technology consultancy located in Germantown, MD is seeking an IT Support Specialist to assist with Windows 11 systems and provide technical support for users. Applicants should have 1-3 years of experience in IT support, strong problem-solving skills, and proficiency in Microsoft Office 365. The position offers a competitive salary of $65,000 - $75,000 annually, along with comprehensive benefits including health plans and a 401(k) retirement savings plan.

Qualifications

• 1–3 years of experience in IT support or systems administration.
• Technical proficiency in Windows 11, networking fundamentals, and troubleshooting.
• CompTIA Security+ certification or in progress.

Responsibilities

• Support Windows 11 laptops/desktops and VOIP systems.
• Troubleshoot applications and provide user support.
• Conduct remote support sessions and perform deployment/patching.

Skills

Problem-solving

Troubleshooting

Customer service

Team collaboration

Education

CompTIA Security+ certification

Tools

Active Directory

Microsoft Office 365

JIRA

Windows 11/Server

Remote support tools

Job description

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start‑up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

No sponsorship available for this position Candidate must be local to Germantown, MD

Key Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after‑hours on‑call rotation and research and resolve technical problems independently
• Maintain documented processes within audited environments

Required Skills & Qualifications

• 1–3 years of experience in IT support, desktop management, or systems administration
• Strong problem‑solving and troubleshooting abilities with self‑motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
• CompTIA Security+ certification or in progress

$65,000 - $75,000 a year

The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role.

We are proud to offer a comprehensive benefits package designed to support the well‑being and financial security of our employees. Our benefits include:

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off: Enjoy paid vacation and sick leave to maintain work‑life balance.

Company Holidays: Nine paid company holidays throughout the year.

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.