Associate IT Operations Engineer

iSoftStone; Carson (CA); On-site; USD 48,216 - 61,992; Part time

Job summary

iSoftStone is seeking an Associate IT Operations Engineer to provide IT support for staff and production teams in Carson, CA. The role is a part-time W2 contract, requiring 16 hours onsite per week. Responsibilities include supporting IT hardware/software, troubleshooting networks, maintaining servers, and enhancing service efficiency. Ideal candidates have over 5 years of IT experience, familiarity with both Windows and macOS, and strong problem-solving skills. Pay ranges from $35 to $45 per hour.

Qualifications

• Five + years in IT operations or infrastructure support.
• Experience supporting Windows and macOS in production environments.
• Strong understanding of network fundamentals.
• Hands-on experience with on-prem servers or virtualization.
• Experience troubleshooting PC hardware and peripherals.

Responsibilities

• Deliver Tier 1 and Tier 2 IT support for hardware and software.
• Troubleshoot network infrastructure and maintain on-prem servers.
• Monitor system health and resolve incidents as required.
• Support CI/CD systems and DevOps tools.

Skills

IT operations experience

Customer service mindset

Problem-solving skills

Communication with production teams

Tools

VMware

Hyper-V

Git

Jenkins

Perforce

Job description

iSoftStone, Inc. is seeking a Associate IT Operations Engineer to join our Team in Carson, CA!

*THIS IS A W2 CONTRACT, PART-TIME POSITION*

* PART-TIME SCHEDULE IS 16 HOURS ONSITE PER WEEK - MONDAY AND THURSDAY OR FRIDAY *

We are seeking an Associate IT Operations Engineer to provide Tier 1 and Tier 2 IT support for office staff, game developers, and production teams. The successful candidate will maintain workplace systems and network infrastructure to ensure high availability, performance, and rapid incident resolution.

Responsibilities :

• Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
• Support game development workstations and performance-critical tools.
• Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches).
• Maintain on-prem servers, storage, virtualization, and build pipelines.
• Monitor system health, resolve incidents, and elevate when required.
• Maintain documentation, asset inventory, and operational runbooks.
• Improve IT workflows, automation, and service efficiency.
• Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce).

Qualifications:

• Five + years in IT operations, service desk, or infrastructure support.
• Experience supporting Windows and macOS in production environments.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V).
• Familiarity with DevOps tools or build systems in game or software environments.
• Experience troubleshooting PC hardware, GPUs, and peripherals.
• Strong customer service mindset and problem-solving skills.
• Clear communication with developers, artists, and production teams.
• Ability to prioritize in fast-paced studio environments.
• Proactive, detail-oriented, and service-driven.

Preferred Qualifications:

• Experience supporting game engines (Unity / Unreal).
• Knowledge of Perforce, Git, Jenkins, build farms, render farms.
• Experience with high-performance workstations or GPU pipelines.
• Exposure to on-prem DevOps automation and build systems.
• Exposure to or experience with CI/CD tools.
• Exposure to or experience with on-prem DevOps environments and DevOps tools (Git, Jenkins, Perforce).

Pay Range: $ 35 to $45 /hour

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.