I.T. Support Technician

Kustom US; Longwood (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits package

Training and mentorship opportunities

Job summary

A leading property restoration firm in Longwood, Florida, is seeking an IT Support Technician to provide critical IT support to teams and executives. The ideal candidate will have 5+ years of IT support experience, strong knowledge of Windows systems and networking, and a proactive customer service mindset. Responsibilities include troubleshooting hardware/software issues, managing Microsoft 365 services, and maintaining device security. This role offers opportunities for growth and collaboration in a dynamic work environment.

Qualifications

• Five or more years of related IT support experience.
• Demonstrated experience supporting Windows operating systems and mobile devices.
• Strong working knowledge of networking fundamentals and security principles.

Responsibilities

• Provide dependable IT support to keep teams connected and secure.
• Troubleshoot and resolve hardware, software, and security issues.
• Support Microsoft 365 services and manage user accounts.

Skills

Windows operating systems

Mobile devices

Networking fundamentals

Security principles

Microsoft 365

Customer service

Troubleshooting

Education

5+ years related IT support experience

Tools

Intune (MDM/MAM)

Active Directory

Fortinet firewalls

Job description

Overview

At Kustom US, we bring order to chaos after disaster strikes – restoring property, stability, and peace of mind for businesses and families across the country. If you are motivated to deepen your technical expertise, enjoy learning about the latest advancements in tech, and are passionate about supporting the people and technologies that enable teams to operate efficiently, securely, and without disruption across the United States, apply today!

At Kustom US, we bring order to chaos after disaster strikes – restoring property, stability, and peace of mind for businesses and families across the country. If you are motivated to deepen your technical expertise, enjoy learning about the latest advancements in tech, and are passionate about supporting the people and technologies that enable teams to operate efficiently, securely, and without disruption across the United States, apply today!

What You Do

As an IT Support Technician at Kustom US, you provide dependable IT support that keeps Kustom’s teams connected, productive, and secure. You proactively approach challenges with a critical-thinking mindset, identifying root causes, anticipating issues, and delivering thoughtful solutions instead of temporary fixes. You balance urgency with accuracy, remain calm during complex troubleshooting, and understand that strong IT support combines technical expertise with a customer service mindset. By staying current on emerging technologies, tools, and IT best practices, you continuously strengthen systems, improve support quality, and help the organization stay ahead of evolving needs.

Based onsite at Corporate Headquarters and as part of a growing team, you support users across the organization, including senior leaders and C-suite executives. This is a highly visible role that requires sound judgment, professionalism, and the ability to represent IT as a trusted partner to the business. You support day-to-day operations and long-term stability by:

• Providing Technical Support & Troubleshooting
  • Supporting Windows operating systems, iOS devices, and basic Linux environments
  • Troubleshooting and resolving hardware, software, device, networking, and security issues through root-cause analysis
  • Supporting Remote Desktop Services (RDS) and terminal server environments, including session management and application access
• Supporting Network & Infrastructure
  • Configuring and troubleshooting LAN/WAN architectures, TCP/IP, DNS, DHCP, and VPN technologies
  • Assisting with routing and switching issues across the network
  • Configuring and monitoring Unifi networking equipment, including access points, switches, and controllers
• Managing Security & Access
  • Supporting endpoint security, access control, and firewall configurations
  • Monitoring and maintaining security configurations for devices and networks
  • Configuring and supporting Fortinet firewalls, including security policies and VPN setups
• Administering Microsoft 365 & Identity
  • Administering Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
  • Managing user accounts, licensing, permissions, and security settings
  • Supporting Active Directory, Azure Active Directory, and multi-factor authentication
• Managing Devices, Deployment & Documentation
  • Managing mobile devices and applications using Intune (MDM/MAM)
  • Supporting Windows Autopilot for device provisioning and deployment
  • Documenting system configurations, troubleshooting steps, and resolutions
  • Maintaining accurate hardware and software inventory records

What You Bring

You bring strong technical knowledge paired with a customer service mindset and a proactive approach to problem-solving. You take pride in what you do, stay curious, and are motivated to continuously deepen your technical expertise while delivering reliable, professional support. You take ownership of issues from start to finish, think critically when troubleshooting complex problems, and remain solution-oriented under pressure.

Because you understand that professionalism, credibility, and how you show up matter, you communicate clearly and professionally and adjust your approach based on your audience. You build trust through responsiveness, sound judgment, and attention to detail when supporting users at every level, including senior leaders and executives. You’re comfortable operating in a highly visible, onsite role and supporting leaders across the organization as a true business partner, and you contribute to the success of the organization by bringing:

• Five or more years of related IT support experience, or an equivalent combination of education and hands-on experience
• Demonstrated experience supporting Windows operating systems, mobile devices, and enterprise IT environments
• Strong working knowledge of networking fundamentals, identity management, and security principles
• Hands-on experience administering Microsoft 365 services and managing users, licensing, and permissions
• Experience with endpoint management tools such as Intune (MDM/MAM) and device security controls
• Familiarity with Active Directory, Azure Active Directory, and multi-factor authentication

Why Join Kustom

• A Culture That Wins Together – Teamwork, integrity, and a growth mindset define us
• Total Rewards Package – Competitive weekly pay with a comprehensive benefits package including health, dental, vision, 401(k), PTO, and more
• Real Career Growth – Training, mentorship, and advancement opportunities to move into roles across the company

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild, we build trust.

If you are ready to help people navigate chaos with confidence, we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and or responsibilities may change at any time with or without notice.