Associate, IT Business Analyst

L3Harris Technologies, Inc.; Melbourne (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

L3Harris is seeking an Associate, IT Business Analyst in Melbourne, FL to support ServiceNow enhancements that solve business needs. You will translate requests into clear requirements, coordinate delivery, validate solutions, and assist with UAT and testing.

This role suits candidates interested in business analysis, IT service management, enterprise platforms, and project delivery, with a 9/80 schedule and collaboration across stakeholders.

Qualifications

• Eligible for bachelor’s degree or completed within the last 12 months in IS/CS/Tech Mgmt or related field.
• Exposure to ServiceNow, ITSM, BA, Agile, Scrum, or project coordination via coursework or internships.
• Ability to listen to users and translate needs into organized requirements.
• Comfortable working with multiple stakeholders and managing competing priorities.
• Basic understanding of software development, testing, and the SDLC.
• Proficiency with Microsoft Office or Google Workspace.
• CSA certification or willingness to obtain within the first year.
• Experience creating process diagrams or documenting requirements.

Responsibilities

• Own assigned ServiceNow enhancement requests from intake through release and validation.
• Meet with business requestors to understand goals, pain points, outcomes, and process requirements.
• Translate business needs into functional requirements, user stories, flows, and acceptance criteria.
• Partner with ServiceNow leads and developers to ensure solutions meet business intent.
• Help prioritize requests by value, urgency, complexity, dependencies, and delivery readiness.
• Coordinate demand and delivery activities including reviews, handoffs, testing, UAT, and release communications.
• Perform initial unit-test validation to confirm delivered functionality meets requirements.
• Coordinate UAT planning, test cases, defects, retesting and approvals.
• Track delivery status, risks, decisions, dependencies, and issues; communicate updates.
• Ensure enhancements follow ServiceNow standards, governance, and change-management practices.
• Support continuous improvement by identifying recurring issues and workflow improvements.
• Maintain accurate records of requests, requirements, test evidence, approvals, and releases.

Skills

ServiceNow

ITSM

Business analysis

Agile

Scrum

Project coordination

Microsoft Office

Google Workspace

SDLC

Requirements gathering

Education

Bachelor’s degree in Information Systems/Computer Science/Technology Management or related field

Tools

ServiceNow

Microsoft Office

Google Workspace

Job description

L3Harris is dedicated to recruiting and developing high‑performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work‑life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission‑critical needs always in mind, our employees deliver end‑to‑end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Associate, IT Business Analyst

Job Schedule: 9/80

Job Code: 43305

Job Location: Melbourne, FL

Job Summary:

The ServiceNow Demand & Delivery Analyst supports the delivery of ServiceNow enhancements that solve business needs. This role works with business requestors, ServiceNow technical leads, developers, and testers to translate requests into clear requirements, coordinate delivery activities, validate solutions, and support user acceptance testing. This is an ideal role for a candidate interested in business analysis, IT service management, enterprise platforms, and project delivery.

Job Description:

• Own assigned ServiceNow enhancement requests from initial intake through release and validation.

• Meet with business requestors to understand goals, pain points, desired outcomes, and process requirements.

• Translate business needs into clear functional requirements, user stories, process flows, acceptance criteria, and functional specifications.

• Partner with ServiceNow technical leads and developers to clarify requirements, resolve questions, and ensure proposed solutions meet business intent.

• Help prioritize requests by business value, urgency, complexity, dependencies, and delivery readiness.

• Coordinate demand and delivery activities, including requirement reviews, development handoffs, testing, UAT, and release communications.

• Perform initial unit‑test validation to confirm delivered functionality meets documented requirements before UAT.

• Coordinate user acceptance testing with requestors, including test planning, test‑case tracking, defect documentation, retesting, and approval collection.

• Track delivery status, risks, decisions, dependencies, and issues; communicate updates clearly to stakeholders.

• Ensure enhancements follow established ServiceNow standards, governance processes, documentation requirements, and change‑management practices.

• Support continuous improvement by identifying recurring process issues, gaps in requirements, and opportunities to improve the demand‑to‑delivery workflow.

• Maintain accurate, organized records of requests, requirements, test evidence, approvals, and release outcomes.

• Qualifications:

• To be eligible, applicants must be pursuing a Bachelor’s degree in Information Systems, Computer Science, Technology Management or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

• Preferred Skills:

• E xposure to ServiceNow, IT service management (ITSM), business analysis, Agile, Scrum, or project coordination through coursework, internships, certifications, or personal projects.

• Ability to listen to users, ask thoughtful questions, and turn business needs into organized requirements.

• Comfortable working with multiple stakeholders and managing competing priorities.

• Basic understanding of software development, testing, and the software delivery lifecycle.

• Proficiency with common productivity tools such as Microsoft Office or Google Workspace.

• Familiarity with concepts such as incidents, requests, changes, workflows, user stories, acceptance criteria, and UAT.

• ServiceNow Certified System Administrator (CSA) certification, or willingness to obtain it within the first year.

• Experience creating process diagrams, documenting requirements, or coordinating group projects.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E‑Verify Employer. Please click here for the E‑Verify Poster in English (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) or Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf). For information regarding your Right To Work, please click here for English (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) or Spanish (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf).