Senior Manager, IT Business Analyst - ServiceNow Platform Owner

L3Harris Technologies, Inc.; Melbourne (FL); On-site; USD 140,000 - 260,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

Employee EAP

Job summary

L3Harris Technologies, Inc. seeks a Senior Manager to lead the ServiceNow Platform Owner function, aligning IT strategy with enterprise digital transformation in aerospace manufacturing and defense operations.

You will oversee global delivery, governance, and secure evolution of the Now Platform, ensuring reliability, compliance, and measurable business value.

Qualifications

• 12+ years enterprise IT experience with ServiceNow platforms.
• Experience in regulated environments (ITAR, DFARS, NIST, SOX).

Responsibilities

• Own multi-year ServiceNow strategy, roadmap, and operating model.
• Lead portfolio planning, backlog prioritization, and resource allocation.
• Define upgrade cycles, feature rollouts, and secure adoption approaches.
• Maintain CMDB quality and data protection across sites.
• Partner with security, legal, compliance, and audit teams.

Skills

ServiceNow

Platform governance

IT strategy

Vendor management

Leadership

Education

Bachelor's Degree

Graduate Degree

Tools

ITSM

CMDB

Security governance

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Manager, IT Business Analyst - ServiceNow Platform Owner

Job Code: 45485

Job Location: Melbourne, FL; Salt Lake City, UT; Rochester, NY; or Greenville, TX(On-Site)

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The Senior Manager, ServiceNow Platform Owner leads the strategy, operational health, governance, and secure evolution of the enterprise Now Platform in support of aerospace manufacturing, engineering, supply-chain, and defense-related operations. This leader connects digital technology strategy with business outcomes, oversees a global product-delivery model, and ensures the platform is reliable, scalable, compliant, and positioned to deliver measurable value across regulated environments.

Essential Functions:

• Own the multi-year ServiceNow platform strategy, roadmap, investment priorities, and operating model, aligning platform capabilities to enterprise digital transformation, aerospace manufacturing, engineering, and service-delivery objectives.
• Lead demand intake, portfolio planning, backlog prioritization, and resource allocation across ITSM, Strategic Portfolio Management, Asset Management, Integrated Risk Management, CMDB, and related operational workflows.
• Establish platform governance, architecture guardrails, change-control practices, CSDM alignment, development standards, and release-management disciplines that protect platform health and upgrade readiness.
• Define secure upgrade cycles, feature rollouts, and controlled adoption approaches for emerging capabilities, including automation, AI, and Virtual Agent, in accordance with approved risk, security, and data-governance requirements.
• Maintain accountability for CMDB quality, service data, configuration integrity, and technical-data protection across distributed sites, systems, and approved integrations.
• Partner with information security, legal, compliance, and internal audit teams to support applicable ITAR, DFARS, NIST, SOX, ITGC, export-control, and contractual control requirements without weakening least-privilege access or auditability.
• Lead and develop global, multidisciplinary teams of architects, developers, administrators, analysts, and product specialists; establish clear performance expectations, delivery practices, and technical decision rights.
• Manage strategic relationships with software vendors and implementation partners, including service-level performance, licensing strategy, delivery quality, commercial risk, and alignment to enterprise standards.

Qualifications:

• Bachelor's Degree with 12 years prior experience, Graduate Degree with 10 years prior experience. In lieu of a degree, minimum of 16 years of prior related experience.
• 12 or more years of enterprise IT experience, including at least five years leading or managing enterprise-scale ServiceNow platforms in regulated, complex, or highly controlled environments.

Preferred Additional Skills:

• Demonstrated experience owning a platform roadmap, demand portfolio, operating model, and delivery governance across multiple ServiceNow products or business domains.
• Strong knowledge of ServiceNow platform architecture, ITSM, CMDB, CSDM, integrations, upgrade management, access controls, and secure platform-governance practices.
• Experience leading cross-functional teams and influencing engineering, manufacturing, supply chain, quality, information security, finance, and executive stakeholders in a matrixed organization.
• Working knowledge of regulated-environment controls, including audit readiness, evidence management, role-based access, data classification, change control, and separation of duties.
• Strong strategic planning, financial management, vendor management, communication, and decision-making skills, with the ability to translate complex platform tradeoffs for executive audiences.
• Experience establishing measurable performance indicators for platform adoption, service health, backlog performance, delivery outcomes, data quality, risk, and return on investment.
• Experience in aerospace, defense, government contracting, advanced manufacturing, or another highly regulated industry with complex operational and data-protection requirements.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist, Certified Master Architect, or other relevant advanced ServiceNow credentials.
• ITIL 4 Managing Professional or Strategic Leader, Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or comparable governance and leadership certification.
• Experience with Strategic Portfolio Management, Integrated Risk Management, IT Operations Management, Asset Management, service mapping, or enterprise service-management transformation.
• Experience governing integrations with ERP, engineering, manufacturing, identity, cloud, monitoring, and collaboration platforms, such as SAP, Azure DevOps, Splunk, and approved enterprise APIs.
• Experience supporting control frameworks associated with ITAR, DFARS, NIST, SOX, ITGC, or similar contractual, cybersecurity, and audit obligations.
• Experience leading global platform teams, supplier relationships, and large-scale organizational change across geographically distributed sites.
• Demonstrated ability to balance rapid delivery, standardization, security, compliance, and user experience while preserving a sustainable, upgradeable ServiceNow platform.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $139,500-$259,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $121,500-$225,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. E-Verify Poster in English or Spanish. For information regarding your Right To Work, in English or Spanish.