Lead, IT Architecture - Service Now

L3Harris Technologies, Inc.; Melbourne (FL); On-site; USD 122,000 - 227,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Flexible spending accounts

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies is seeking a Lead, IT Architecture - ServiceNow in Melbourne, FL (On-Site). The role leads end-to-end ServiceNow architecture, governance, and integrations across ITSM, ITOM, CMDB, and more.

You will partner with business and delivery teams to define platform standards, roadmaps, security controls, and scalable designs that align with enterprise goals. Strong leadership and communication are essential.

Qualifications

• 9+ years ServiceNow experience including architecture and leadership
• CSA/CTA or progress toward advanced ServiceNow credential

Responsibilities

• Define end-to-end ServiceNow architecture and technical roadmaps for enterprise capabilities, ensuring scalability and security.
• Translate objectives into platform designs, capabilities, and technical direction.
• Establish governance, guardrails, coding and configuration standards, and review practices.
• Guide developers, admins, product owners, and leads through design decisions and issue resolution.
• Design and govern secure integrations with ERP, identity services, APIs, and data sources.
• Provide architecture leadership for ITSM, ITOM, CMDB, Service Mapping, and AIOps.
• Define RBAC, data protection, and security controls with cybersecurity partners.
• Assess performance and propose remediation to improve reliability and upgrade readiness.

Skills

ServiceNow architecture

Solution design

Platform governance

Security controls

Stakeholder communication

Education

Bachelor's Degree

Graduate Degree

Tools

ServiceNow CSA

ServiceNow CTA

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, IT Architecture - Service Now

Job Code:45491

Job Location: Melbourne, FL; Salt Lake City, UT; Rochester, NY; or Greenville, TX (On-Site)

Job Schedule:9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The ServiceNow Architect is a senior technology leader responsible for designing, governing, and guiding scalable ServiceNow solutions that advance business goals. This role serves as the primary bridge between business stakeholders and technical delivery teams, establishing platform standards, directing solution architecture, and ensuring integrations, security controls, performance, and user experience are aligned across the ServiceNow ecosystem.

Essential Functions:

• Define end-to-end ServiceNow architecture and technical roadmaps for enterprise capabilities, ensuring solutions are scalable, maintainable, secure, and aligned to business strategy.
• Translate business objectives, operating needs, and user requirements into platform architecture, solution designs, functional capabilities, and prioritized technical direction.
• Establish and enforce platform governance, architectural guardrails, coding standards, configuration standards, and technical review practices to protect platform health and limit unnecessary customization.
• Guide developers, administrators, product owners, and technical leads through design decisions, implementation approaches, peer reviews, and complex issue resolution.
• Design and govern secure integrations with enterprise systems, including identity services, ERP platforms, APIs, and other approved data sources; validate dependencies, data flows, and access requirements.
• Provide architecture leadership across core ServiceNow capabilities, including ITSM, ITOM, CMDB, Service Mapping, AIOps, and other modules adopted by the organization.
• Define and validate role-based access, least-privilege permissions, data-protection requirements, and platform security controls in partnership with cybersecurity and identity teams.
• Assess platform performance, custom code, workflows, and configurations; recommend remediation and modernization actions that improve reliability, speed, and upgrade readiness.

Qualifications:

• Bachelor’s Degree and minimum 9years prior Palantir experience orGraduate Degree and a minimum of 7years of prior Palantir experienceIn lieu of degree, minimum 13years of prior Palantir experience.
• Minimum of9 years of progressively responsible ServiceNow experience, including solution architecture, platform design, implementation, or technical leadership.

Preferred Additional Skills:

• Demonstrated experience designing scalable ServiceNow solutions and translating business requirements into clear technical architecture and implementation direction.
• Strong knowledge of ServiceNow platform architecture, configuration, scripting, integration patterns, data models, and lifecycle management.
• Experience with ITSM and at least two additional ServiceNow capabilities such as ITOM, CMDB, Service Mapping, HRSD, AIOps, GRC, or Customer Service Management.
• Working knowledge of secure integration design, REST and SOAP APIs, identity and access management, role-based access controls, and data-protection principles.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to explain architectural decisions to technical and business audiences.
• Experience establishing platform standards, reviewing technical designs, and leading cross-functional teams through complex delivery decisions.
• ServiceNow Certified System Administrator (CSA) and one or more relevant ServiceNow implementation or architect certifications.
• ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or demonstrated progress toward an advanced ServiceNow architect credential.
• Experience leading enterprise ServiceNow integrations with identity platforms, ERP systems, monitoring tools, cloud services, or custom applications.
• Experience with enterprise architecture, ITIL, Agile delivery, DevSecOps, platform governance, and technical debt management.
• Knowledge of CMDB governance, discovery, service mapping, data quality, and service-oriented operating models.
• Experience mentoring ServiceNow technical staff and establishing reusable architecture patterns, implementation guidance, or governance forums.
• Ability to balance standardization and user experience with business delivery needs while maintaining secure, supportable platform solutions.
• Strong documentation skills, including architecture diagrams, technical standards, decision records, and solution-design artifacts.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $122,000-$227,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $106,000-$197,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-NR

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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