Associate Instructional Designer – AI-Enhanced Learning

Qualtrics; Reston (VA); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Qualtrics Experience Program

Diverse global community

Inclusive culture

Job summary

Qualtrics in Reston, VA is seeking an Associate Instructional Designer to help create fast, just-in-time learning experiences for our global GTM teams. You will craft digital content across e-learning, video, job aids, and in-application guidance, using AI to accelerate drafting and QA.

You’ll own end-to-end workflow from content entry in the LMS to beta launches, collaborate with senior IDs and SMEs, and continuously improve content based on analytics and feedback.

Qualifications

• 4-5 years of experience in content development, technical writing or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform (WorkRamp, Highspot, WhatFix, or equivalent) and a willingness to learn the rest.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex, technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Comfortable in a shifting environment: you raise questions early, adjust when priorities move, and keep work moving without waiting to be unblocked.

Responsibilities

• Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated at speed.
• Build learning content across diverse modalities including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Own the end-to-end process and timeline for your assigned scope, including entry of content into the LMS, Beta launch, and launch support, with senior ID review at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to everything that ships.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
• Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive content for learners.

Skills

Instructional design

Articulate 360

AI tooling

Canva

Project management

Technical writing

Communication

Tools

Articulate 360

WorkRamp

Highspot

WhatFix

Canva

Job description

Qualtrics in Reston, VA is seeking an Associate Instructional Designer to help create fast, just-in-time learning experiences for our global GTM teams. You will craft digital content across e-learning, video, job aids, and in-application guidance, using AI to accelerate drafting and QA.

You’ll own end-to-end workflow from content entry in the LMS to beta launches, collaborate with senior IDs and SMEs, and continuously improve content based on analytics and feedback.