Associate II, Customer and Branch Operations

Controlled Products Systems Group, Inc.; North Carolina; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Job summary

Controlled Products Systems Group, Inc. is seeking a customer care professional to manage orders, provide product information, and ensure timely processing at our NC location. The role involves heavy phone activity, CRM usage, and collaboration with branches to deliver high service levels.

The position requires a high school diploma or GED, at least 2 years in customer care in manufacturing or distribution, and a valid driver’s license. Forklift experience and some Spanish are preferred.

Qualifications

• High school diploma/GED required.
• Minimum 2 years of customer care experience in a manufacturing or distribution environment.
• Excellent communication, organization, and problem-solving skills; strong computer skills.
• Valid driver’s license required.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.

Responsibilities

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability.
• Enter orders into the systems and expedite them per procedures; respond to customer requests to ensure high service levels.
• Follow-up with customers on open orders and relay shipping information; use CRM to manage customer cases and reports.
• Initiate and process customer claims and disputes; route emails to appropriate branch personnel.
• Perform tasks with adherence to safety and quality standards; maintain a clean and safe working environment.
• Assist with inventory tracking and branch restocking.
• Greet will-call customers and ensure expeditious order completion.
• Review dealer web orders for special handling due to inventory or location.

Skills

Communication skills

Organizational skills

Problem-solving

Computer skills

Driver's license

Education

High school diploma/GED

Some college or equivalent experience

Tools

Forklift experience

Spanish language (preferred)

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Essential Duties and Responsibilities

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required

Minimum Qualifications

• High school diploma/GED
• Minimum of 2 years customer care experience, manufacturing or distribution environment

Knowledge, Skills, and Abilities

• Excellent communication, organization and problem-solving skills; strong computer skills

Other

• Valid driver’s license
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

Preferred Qualifications

• Some college or equivalent experience
• Forklift experience
• Proficiency in Spanish
• #INDCHP

The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.

We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain, are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

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