Associate II, Customer and Branch Operations

Controlled Products Systems Group; Charlotte (NC); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contributions

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG), a Chamberlain Group affiliate, is hiring for a customer care/order entry role at our Charlotte, NC location. The role covers handling customer inquiries, entering and expediting orders, and following up on order status with branches and customers.

Qualifying candidates will have strong communication, problem-solving, and computer skills. This on-site position requires physical capability, forklift operation, and adherence to safety guidelines.

Qualifications

• Minimum 2 years customer care experience in manufacturing or distribution environments.
• Excellent communication, organization and problem-solving skills; strong computer skills.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.

Responsibilities

• Enter orders into the systems and expedite per established processes.
• Respond to customer requests to ensure highest level of service.
• Follow-up on order status and relay shipping information.
• Initiate and process customer claims and disputes; distribute inquiries to branch personnel.
• Assist with inventory tracking, restocking, and housekeeping.
• Meet and greet will-call customers and ensure orders are completed expeditiously.
• Review dealer web orders for special handling due to inventory or shipping instructions.
• Operate forklift and other branch equipment as required.

Skills

Customer care

Communication

Problem-solving

Computer skills

Forklift operation

Education

High school diploma/GED

Some college or equivalent experience

Tools

CRM systems

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.Essential Duties and Responsibilities :Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer serviceFollow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnelPerform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environmentAssist with inventory tracking, maintenance and overall restocking efforts of the branchMeet and greet all will call customers and ensure their orders are completed expeditiouslyReview dealer web orders to determine if they require special handling due to inventory, location or special shipping instructionsOperate forklift and other branch equipment as requiredThis position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as neededComply with health and safety guidelines and rules; managers should also ensure compliance across their teamsProtect CPSG’s reputation by keeping information confidentialMaintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societiesMinimum Qualifications:High school diploma/GEDMinimum of 2 years customer care experience, manufacturing or distribution environmentExcellent communication, organization and problem-solving skills; strong computer skillsAbility to lift up to 50 pounds and push/pull up to 100 poundsAbility to stand, walk, and sit upAbility to use hand to finger, handle, or feelAbility to climb or balanceAbility to stoop, kneel, bend, crouch, or crawlAbility to reach with hands and armsAbility to talk or hearPreferred Qualifications: Some college or equivalent experience, Proficiency in SpanishThe pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail] .NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.