Assistant Branch Manager

Controlled Products Systems Group, Inc.; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG), part of Chamberlain Group, is seeking a disciplined warehouse and customer account professional at our Chicago-area branch. You will support branch sales, process orders, manage ERP tasks, and help maintain inventory accuracy and safety compliance.

Role requires on-site presence, ability to lift heavy loads, and collaboration with Branch Manager to meet customer needs and operational goals.

Qualifications

• High school diploma or GED required.
• 5 years in a high-volume warehouse environment.
• 3 years of customer account management experience.
• Basic proficiency with Microsoft Office Suite.
• Valid driver’s license.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.
• Ability to stand, walk, and sit.

Responsibilities

• Assist in achieving branch sales and profitability goals as identified in annual budget.
• Provide customer service and support, order entry and processing management.
• Manage ERP system tasks to ensure correct shipments and documentation.
• Maintain a safe, clean working environment and report safety issues.
• Maintain inventory accuracy through regular cycle counts.
• Assist in stocking and ensuring availability for stock levels.
• Train employees on handling, storing, maintaining, and shipping stock.

Skills

Customer account management

Warehouse operations

Microsoft Office

Physical endurance

Education

High school diploma/GED

Post high school degree

Tools

Microsoft Office Suite

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Essential Duties and Responsibilities

• Assist in achieving branch sales and profitability goals as identified in annual budget; assist in expanding branch’s market share through sales efforts as directed by Branch Manager
• Provide customer service and support, order entry and order processing management, return goods authorization and entry, technical service support and walk in customer assistance
• Manage tasks within CPSG's ERP system to ensure orders are shipped correctly throughout the day; provide accurate documentation and related paperwork necessary for shipments to customers and other CPSG facilities
• Perform all warehouse and office tasks utilizing standard work and policies in order to ensure highest levels of safety, quality and customer service; report company equipment and infrastructure damage to ensure repairs occur in order to minimize safety risk
• Assist in ensuring availability to planned stocking levels.
• Maintains accuracy of inventory counts through a regular cycle count program
• Ensure a clean safe working environment and adherence to all established company safety rules and regulations including procurement of relevant supplies, such as office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials
• Implement improvements to branch operations to meet customer demands while maintaining customer service levels
• Correct deviations in the process and identify escalation points with Branch Manager
• Assist in providing training to employees on methods and use of equipment used in handling, storing, maintaining, and shipping stock
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

• High school diploma/GED
• 5 years experience in a high volume warehouse environment
• 3 years experience of customer account management
• Basic understanding of Microsoft Office Suite
• Valid driver's license
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

Preferred Qualifications

• Post High school degree
• Certified Automated Gate Systems Designer
• Forklift certification
• Proficiency in Spanish

Salary and Benefits

The pay range for this position is $22.88 - $37.78/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

• In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
• This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Equal Opportunity & Disability Accommodations

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Company Overview

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S. Follow us on LinkedIn and Instagram.