Associate iCare Application Analyst

Riverside Hospital; Newport News (VA); On-site; USD 68,000 - 94,000; Full time

Job summary

Riverside Health System is seeking an Associate iCare Applications Analyst to support the development, maintenance, and upgrade of Epic applications. You will analyze current and future state workflows, ensuring seamless integration between clinical practice and Epic modules.

The role requires rotating 24/7 on-call support and coordination across the project lifecycle. Responsibilities include building and optimizing Epic applications, documenting processes, and providing technical and clinical

Qualifications

• Must have a High School Diploma or GED.
• Bachelor's degree or technical license in Healthcare Admin, Business Admin, Clinical Information Systems, Informatics, Information Technology or related fields preferred.
• Epic certification within 180 days of hire is required.
• Epic experience as an end user, credentialed trainer, or operations super user preferred.
• On-call coverage and downtime support are part of the role.
• Ability to travel to Riverside Health System locations within the RHS network.

Responsibilities

• Build, maintain, and optimize one Epic application.
• Investigate and document current and future state processes for successful Epic integration.
• Develop knowledge of the Epic application and provide clinical/operational advice in design, testing, and implementation.
• Coordinate issues across the project lifecycle and provide long-term support.
• Participate in system configuration and implementation, including maintenance and change management.
• Gather end-user feedback, analyze, and implement suitable workflow and process improvements.
• Develop report specifications with report writers to meet operational and regulatory reporting needs.

Skills

On-call support

Travel readiness

Epic knowledge

Communication skills

Education

High School Diploma

Bachelor's Degree or Tech License

Tools

Epic

Job description

Newport News, Virginia

Hiring Range
$68,000.00 - $93,500.00/Annual
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Location: Newport News, VA (onsite)

Overview

The Associate iCare Applications Analyst assists with the development, maintenance, and upgrade of the respective Epic application(s) by investigating, analyzing, and documenting current and future state processes, ensuring successful integration between clinical/business practice and the relevant Epic application. Works as part of a team to translate clinical and business needs into EMR functionality. Coordinates all issues that arise during a project, participates in system configuration and implementation, and communicates and trains on application functionality.

The Analyst must be able to provide 24/7 on-call support on a rotating basis for issue resolution.

What you will do

• Responsible for build, maintenance, and optimization for one (1) Epic application
• Investigate, analyze, and document current and future state processes to ensure successful integration between clinical/business practice and the relevant Epic application
• Develop comprehensive knowledge of respective Epic application and its system infrastructure. Provide technical and clinical operational advice in the design, programming, testing, and implementation of the application
• Coordinate all issues that arise during the project for their application. Fulfill multiple roles throughout the project lifecycle to include design, implementation, and long-term support.
• Participate as part of the team in system configuration and implementation to include on-going maintenance, process improvement, change management process, along with communicating and training on application functionality
• Assist with evaluation of implemented solutions, post implementation change management, and supports users in maintaining changed workflow and technological processes. Gather feedback from end-users, analyze, make recommendations, and implement suitable solutions.
• Develop report specifications and work closely with report writers to ensure operational, federal, and regulatory reporting requirements are met.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, or Technical License in Healthcare Admin, Business Admin, Clinical Information Systems, Informatics, Information Technology or sciences (RN, RRT, RPH, ARNP, APP or like programs) (Preferred)

Experience

• 2 years in Healthcare, preferably in an Integrated Delivery Network in clinical care, operations or IT Support role. Technical License or Degree can be substituted for experience. (Required)
• Epic experience as an end user, credentialed trainer or operations super user (Preferred)

Skills and Abilities

• 1 Epic certification or Epic proficiency in primary application area required within 180 days of hire
• On-call coverage / Downtime support
• Ability to travel to hospital, provider and Revenue Cycle locations within the RHS network

Licenses and Certifications

• Epic Certification - EPIC within 180 Days(Required)

Other Requirements

• Call Rotation

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .