Associate iCare Application Analyst

Riverside Health; United States; On-site; USD 68,000 - 94,000; Full time

Benefits offered by this job

Great benefits and perks

Job summary

Riverside Health in Newport News, VA, is seeking an Associate iCare Applications Analyst to help develop, maintain, and upgrade Epic applications. You will analyze current processes, translate clinical and business needs into EMR functionality, and coordinate issue resolution with a cross-functional team.

The role requires 2 years in healthcare, Epic experience or certification within 180 days, on-call support, and willingness to travel within RHS locations.

Qualifications

• 2 years in Healthcare, preferably in a complex network or IDN environment.
• Epic certification or proficiency in primary Epic area within 180 days of hire.
• On-call coverage and downtime support experience.
• Ability to travel within RHS network locations.

Responsibilities

• Assist with development, maintenance, and upgrade of Epic applications.
• Investigate and document current and future state processes for proper integration.
• Provide technical and clinical operational advice in design and implementation.
• Coordinate issues across project lifecycle and support ongoing maintenance.
• Develop reports and ensure federal/regulatory reporting requirements are met.
• Gather end-user feedback and implement suitable workflow solutions.

Skills

Healthcare IT experience

On-call support

End-user training

Education

Bachelor's degree or technical license in healthcare/IT

Tools

Epic EMR

Job description

Newport News, Virginia

Hiring Range $68,000.00 - $93,500.00/Annual

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Location: Newport News, VA (onsite)

Overview

The Associate iCare Applications Analyst assists with the development, maintenance, and upgrade of the respective Epic application(s) by investigating, analyzing, and documenting current and future state processes, ensuring successful integration between clinical/business practice and the relevant Epic application. Works as part of a team to translate clinical and business needs into EMR functionality. Coordinates all issues that arise during a project, participates in system configuration and implementation, and communicates and trains on application functionality. The Analyst must be able to provide 24/7 on-call support on a rotating basis for issue resolution.

What you will do

• Responsible for build, maintenance, and optimization for one (1) Epic application
• Investigate, analyze, and document current and future state processes to ensure successful integration between clinical/business practice and the relevant Epic application
• Develop comprehensive knowledge of respective Epic application and its system infrastructure.
• Provide technical and clinical operational advice in the design, programming, testing, and implementation of the application
• Coordinate all issues that arise during the project for their application.
• Fulfill multiple roles throughout the project lifecycle to include design, implementation, and long-term support.
• Participate as part of the team in system configuration and implementation to include on-going maintenance, process improvement, change management process, along with communicating and training on application functionality
• Assist with evaluation of implemented solutions, post implementation change management, and supports users in maintaining changed workflow and technological processes.
• Gather feedback from end-users, analyze, make recommendations, and implement suitable solutions.
• Develop report specifications and work closely with report writers to ensure operational, federal, and regulatory reporting requirements are met.

Qualifications

• Education: High School Diploma or GED, (Required) Bachelors Degree, or Technical License in Healthcare Admin, Business Admin, Clinical Information Systems, Informatics, Information Technology or sciences (RN, RRT, RPH, ARNP, APP or like programs) (Preferred)
• Experience: 2 years in Healthcare, preferably in an Integrated Delivery Network in clinical care, operations or IT Support role. Technical License or Degree can be substituted for experience.
• Epic experience: as an end user, credentialed trainer or operations super user (Preferred)
• 1 Epic certification or Epic proficiency in primary application area required within 180 days of hire
• On-call coverage / Downtime support
• Ability to travel to hospital, provider and Revenue Cycle locations within the RHS network
• Licenses and Certifications Epic Certification - EPIC within 180 Days(Required)

Culture & Benefits

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people’s lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.