Associate iCare Application Analyst

Riverside Nursing Center of Thomaston; Newport News (VA); On-site; USD 68,000 - 94,000; Full time

Job summary

Riverside Health System in Newport News, VA seeks an Associate iCare Applications Analyst to support the development, maintenance, and upgrade of the Epic electronic medical record system. The role requires investigating and documenting current and future state processes, ensuring smooth integration between clinical/business practice and the Epic application.

The Analyst will work as part of a team, participate in configuration and implementation, and provide on-call support on a rotating basis

Qualifications

• 2 years in healthcare IT/operations or IT support.
• Epic experience as an end user or credentialed trainer is preferred.

Responsibilities

• Build, maintain, and optimize one Epic application.
• Investigate, analyze, and document current and future state processes for successful Epic integration.
• Develop knowledge of the Epic application and provide clinical/operational advice in design, programming, testing, and implementation.
• Coordinate issues across the project lifecycle including design, implementation and long-term support.
• Participate in system configuration and implementation, including ongoing maintenance and training on functionality.
• Assist with evaluating solutions, post-implementation changes, and support users with workflow changes.
• Develop report specifications and coordinate with report writers to meet operational and regulatory reporting requirements.

Skills

Epic certification

On-call coverage

Travel to locations

Education

High School Diploma or GED

Bachelor's or Tech License in Healthcare IT

Tools

Epic EMR

Job description

Hiring Range

$68,000.00 - $93,500.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Location

Newport News, VA (onsite)

Overview

The Associate iCare Applications Analyst assists with the development, maintenance, and upgrade of the respective Epic application(s) by investigating, analyzing, and documenting current and future state processes, ensuring successful integration between clinical/business practice and the relevant Epic application. Works as part of a team to translate clinical and business needs into EMR functionality. Coordinates all issues that arise during a project, participates in system configuration and implementation, and communicates and trains on application functionality.
The Analyst must be able to provide 24/7 on-call support on a rotating basis for issue resolution.

What You Will Do

• Responsible for build, maintenance, and optimization for one (1) Epic application
• Investigate, analyze, and document current and future state processes to ensure successful integration between clinical/business practice and the relevant Epic application
• Develop comprehensive knowledge of respective Epic application and its system infrastructure. Provide technical and clinical operational advice in the design, programming, testing, and implementation of the application
• Coordinate all issues that arise during the project for their application. Fulfill multiple roles throughout the project lifecycle to include design, implementation, and long-term support.
• Participate as part of the team in system configuration and implementation to include on-going maintenance, process improvement, change management process, along with communicating and training on application functionality
• Assist with evaluation of implemented solutions, post implementation change management, and supports users in maintaining changed workflow and technological processes. Gather feedback from end-users, analyze, make recommendations, and implement suitable solutions.
• Develop report specifications and work closely with report writers to ensure operational, federal, and regulatory reporting requirements are met.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, or Technical License in Healthcare Admin, Business Admin, Clinical Information Systems, Informatics, Information Technology or sciences (RN, RRT, RPH, ARNP, APP or like programs) (Preferred)

Experience

• 2 years in Healthcare, preferably in an Integrated Delivery Network in clinical care, operations or IT Support role. Technical License or Degree can be substituted for experience. (Required)
• Epic experience as an end user, credentialed trainer or operations super user (Preferred)

Skills And Abilities

• 1 Epic certification or Epic proficiency in primary application area required within 180 days of hire
• On-call coverage / Downtime support
• Ability to travel to hospital, provider and Revenue Cycle locations within the RHS network

Licenses and Certifications

• Epic Certification - EPIC within 180 Days(Required)

Other Requirements

• Call Rotation

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.