Associate iCare Application Analyst

Riverside Health System; Newport News (VA); On-site; USD 68,000 - 94,000; Full time

Job summary

Riverside Health System in Newport News, VA, is seeking an Associate iCare Applications Analyst to support development, maintenance, and upgrade of Epic applications. The role requires coordinating issues across projects, training users, and providing 24/7 on-call support on a rotating basis.

You will work with a team to translate clinical and business needs into EMR functionality, ensure successful integration, and participate in system configuration, implementation, and ongoing maintenance.

Qualifications

• Epic certification required within 180 days of hire.
• On-call coverage and downtime support experience preferred.
• Ability to travel within RHS network.

Responsibilities

• Build, maintain, and optimize one Epic application.
• Investigate, analyze, and document current and future state processes for Epic integration.
• Coordinate issues across the project lifecycle including design and implementation.
• Provide training and communicate application functionality to users.
• Develop reports with writers to meet regulatory reporting requirements.

Skills

Epic certification

On-call support

Travel to RHS locations

Education

High School Diploma or GED

Bachelor's degree or healthcare informatics-related license

Tools

Epic EMR

Job description

Newport News, Virginia

Hiring Range

$68,000.00 - $93,500.00/AnnualActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Location: Newport News, VA (onsite)

Overview

The Associate iCare Applications Analyst assists with the development, maintenance, and upgrade of the respective Epic application(s) by investigating, analyzing, and documenting current and future state processes, ensuring successful integration between clinical/business practice and the relevant Epic application. Works as part of a team to translate clinical and business needs into EMR functionality. Coordinates all issues that arise during a project, participates in system configuration and implementation, and communicates and trains on application functionality.

The Analyst must be able to provide 24/7 on-call support on a rotating basis for issue resolution.

What you will do

• Responsible for build, maintenance, and optimization for one (1) Epic application
• Investigate, analyze, and document current and future state processes to ensure successful integration
  between clinical/business practice and the relevant Epic application
• Develop comprehensive knowledge of respective Epic application and its system infrastructure. Provide technical and clinical operational advice in the design, programming, testing, and implementation of the
  application
• Coordinate all issues that arise during the project for their application. Fulfill multiple roles throughout the
  project lifecycle to include design, implementation, and long-term support.
• Participate as part of the team in system configuration and implementation to include on-going maintenance,
  process improvement, change management process, along with communicating and training on application
  functionality
• Assist with evaluation of implemented solutions, post implementation change management, and supports
  users in maintaining changed workflow and technological processes. Gather feedback from end-users,
  analyze, make recommendations, and implement suitable solutions.
• Develop report specifications and work closely with report writers to ensure operational, federal, and
  regulatory reporting requirements are met.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, or Technical License in Healthcare Admin, Business Admin, Clinical Information Systems, Informatics, Information Technology or sciences (RN, RRT, RPH, ARNP, APP or like programs) (Preferred)

Experience

• 2 years in Healthcare, preferably in an Integrated Delivery Network in clinical care, operations or IT Support role. Technical License or Degree can be substituted for experience. (Required)
• Epic experience as an end user, credentialed trainer or operations super user (Preferred)

Skills and Abilities

• 1 Epic certification or Epic proficiency in primary application area required within 180 days of hire
• On-call coverage / Downtime support
• Ability to travel to hospital, provider and Revenue Cycle locations within the RHS network

Licenses and Certifications

• Epic Certification - EPIC within 180 Days(Required)

Other Requirements

• Call Rotation