Production Operations Associate Senior

FIS; Saint Paul (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Professional education opportunities

Broad range of benefits

Community support initiatives

Job summary

FIS is looking for a responsible individual to lead workflow operations in Saint Paul, MN. This full-time position involves ensuring payment transactions are processed accurately and supporting team productivity.

The ideal candidate must have a high school diploma or GED, excellent communication skills, and the ability to analyze workflow trends. You will be expected to assist with training new team members while fostering a collaborative work environment.

Responsibilities

• Lead and support daily workflow operations for payment transactions.
• Monitor team productivity and quality metrics.
• Coach team members and foster a customer-focused environment.
• Analyze workflow trends and identify improvement opportunities.
• Assist with training and onboarding new team members.

Skills

Proficient written and oral communication skills

Knowledge of procedures used to segregate and distribute output

Proficient in entering data into PC software

Knowledge of balancing and correction procedures

Ability to lift or move up to 30 pounds

Proficiency to encode 1,000–1,500 items per hour

Education

High school diploma or GED

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know if you are FIS.

What You Will Be Doing

• Lead and support daily workflow operations to ensure payment transactions are processed accurately, efficiently, and within established service level expectations
• Monitor team productivity and quality metrics, provide real‑time guidance, and help remove workflow obstacles to main operational goals
• Coach and encourage team members by answering questions, reinforcing best practices, and fostering a collaborative, customer‑focused work environment
• Adapt quickly to changing business priorities, balance multiple tasks, and communicate effectively with leadership and cross‑functional partners to ensure smooth workflow operations
• Analyze workflow trends and identify opportunities to improve efficiency, reduce processing delays, and enhance overall team performance
• Assist with training and onboarding new team members by demonstrating processes, answering questions, and reinforcing quality and productivity expectations
• Serve as a positive role model by demonstrating accountability, professionalism, and a continuous improvement mindset while helping the team achieve daily operational goals
• Other related duties assigned as needed

Schedule

On‑site. Monday‑Friday 8:00 am – 4:30 pm CST. This role is fully on site.

What You Bring

High school diploma or GED

• Capacity to lift or move up to 30 pounds
• Proficient written and oral communication skills in dealing with employees or external customers/clients
• Knowledge of procedures used to segregate and distribute output
• Knowledge of balancing and correction procedures
• Proficient in entering data into various PC software packages
• Proficient in classifying computer output
• Knowledge to operate a computer effectively and utilize software packages required by the position
• Proficiency to encode 1,000–1,500 items per hour

What We Offer You

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities – FIS is your final career step!

The chance to work on some of the most challenging, relevant issues in financial services & technology

Time to support charities and give back in your community

A fantastic range of benefits designed to help support your lifestyle and wellbeing

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.